Job Description

Position Overview

Senior Manager, Event Operations & VIP Hospitality role will be responsible for supporting the strategic planning, execution, and post-event evaluation of USH’s and CityWalk Special Events. This includes a variety of events ranging from Sales and Press Events, Park Buyouts and Internal Team Member Events. In this role, you will work alongside the Special Events Vice President and Director to ensure seamless, high-impact event delivery that aligns with USH’s objectives.

Key Responsibilities

• Develop event prospectuses and communications for internal and external stakeholders across multiple departments
• Create and manage budgets; prepare financial recaps for all special events
• Oversee the Special Events Site Request process and operational planning for events including social gatherings, promotional activations, picnics, park buyouts, and annual passholder events
• Coordinate construction elements related to event planning
• Partner with Entry teams for event entry, registration, ticketing, and guest flow
• Serve as Events 1 lead for select events throughout the year
• Manage park street closures and ensure optimal guest experience during operational impacts
• Participate in OPX meetings
• Lead Event Operations & VIP Hospitality teams, including union staff, ensuring compliance with collective bargaining agreements
• Lead bi-weekly Event Operations Master Calendar meetings
• Collaborate with Corporate Communications on sound ordinance compliance; hire LAPS representatives as needed
• Foster strong relationships with internal event teams
• Encourage employee development and actively support enrollment in the Special Events Roster
• Oversee VIP hospitality for marquee events such as FFN, HHN and EVE
• Assist leadership with talent relations, weekly VIP/Special Events reporting and onsite during events
• Full-time, on-site role at an NBCUniversal-designated location

Qualifications

• Bachelor’s degree and/or combination of education and years of experience
• Minimum 5 years of operations management experience in special events, theme parks, or hospitality, with strong guest service background
• Proficiency in MS Excel, Word, and PowerPoint
• Excellent time management, communication, planning, analytical, and interpersonal skills
• Available to work nights, weekends, and holidays

Essential Skills

• Proven experience in special events and union environments
• Passion for delivering exceptional guest experiences
• Professional appearance in line with USH standards and additional duties as assigned

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. $100,000 - $115,000/yr

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to AccessibilitySupport@nbcuni.com.