JOB LEVEL
M40
EMPLOYEE ROLE
People Manager

The Opportunity

Adobe is dedicated to transforming the world through digital experiences. Adobe's Ultimate Success team seeks innovative methods to engage our customers, from driving the initial launch of new technologies to realizing their expected value and expanding the partnership. This role will focus on driving customer engagement at scale and fostering meaningful interactions with our customers throughout their entire journey. The evolution of Ultimate Success supports customers through new engagement models and methodologies during their partnership with Adobe.

This is a high-impact leadership role for someone passionate about operational excellence, customer value, and building empowered teams that deliver results at scale. We’re looking for a forward-thinking Senior Manager to lead a results-driven team committed to delivering outstanding customer outcomes. This role requires a strategic leader who can define and implement scalable engagement strategies, mentor cross-functional teams, and drive operational excellence through data-informed decision-making and continuous improvement.

What You’ll Do

• Mentor and grow a diverse team of Field Engineers, including Technical Architects, Consultants, Data Engineers, and Project Leads who are passionate about engaging customers to drive quantifiable measurable outcomes, fostering a culture of innovation, collaboration, and continuous learning

• Drive scalable service delivery through refined methodologies, automation, and tooling. Collaborate cross-functionally to elevate delivery quality with a focus on operational excellence, capability building, and alignment with sales, product, and consulting to ensure consistent, high-impact customer outcomes driving product adoption and value realization for Adobe customers.

• Empower teams that serve as strategic advisors to Adobe’s named account teams, ensuring high-quality solution delivery and driving adoption and optimization. Champion customer-centric delivery models and thought leadership to elevate customer outcomes.

• Support the execution and improvement of engagement models, methodologies, and offerings that ensure the adoption of Adobe Digital Experience products.

• Attract, recruit, inspire and retain the best talent

• Champion data-informed decision-making to optimize customer interactions and outcomes.

What You Need to Succeed

• 7-10 years of people leadership experience within technical teams , with a strong track record in scaling Software or SaaS organizations for Enterprise customers. Experienced in customer delivery teams, professional Services or customer success.

• Strong and proven record of successfully leading customer relationships centered around technical projects and strong commercial partnerships

• Be an inspiring leader and shown success in large-scale transformations. Strong change agent

• Self-motivated, accountable, and passionate about exceeding customer expectations

• Exceptional organizational, presentation, and communication skills both verbal and written in English

• Superior communication and social skills. Ability to successfully convey sophisticated ideas and influence customers and colleagues at an executive level

• Strong analytical skills to review the health of your business and translate insights into actionable plans.

• Superb organizational skills to lead cross-functional teams

• Ability to collaborate with other senior executives to achieve shared business objectives

• Ability to acquire knowledge of new products in the martech field of measurement, audiences, and personalization; and constructively engage with product leadership to help shape the product roadmap

• Ability to lead in an environment of uncertainty, ambiguity, and complexity with diverse partners.

• Possible travel up to 30%

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $147,100 -- $235,600 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.