Job Summary

We are looking for a customer-focused Sr. Retail/Cashier Associates to join our team! You will be helping and overlooking the team preparing coffee drinks and food for customers while creating a friendly and hospitable atmosphere. You will also assist customers in finding retail items, stock the store, ring customers up, amongst other duties. You are passionate about coffee and customer service! Organized, calm, and friendly, you make a point to go above and beyond to make sure customers have exceptional experiences.

Responsibilities

Greet all customers with a friendly smile; provide friendly, efficient, and personal service to each customer

Take food and drink orders; understand the food and beverage menu in order to provide the best possible description and execution of menu items to your guests

Demonstrate an in-depth understanding of the coffee preparation process, including specialty drinks

Accurately and efficiently enter orders into POS system

Clear and reset counters and tables at the conclusion of each guest visit

Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures

Qualifications

Previous knowledge of food service regulations preferred

ServeSafe or Food Handler’s Certification, or willing to obtain

Strong customer service and interpersonal communications skills

Able to stand for long periods of time

Able to utilize quick thinking and apply quick resolution to guest issues in accordance with the brand standards

Excellent conflict resolution skills

Able to work in a fast-paced environment

Benefits

Medical, vision, and dental insurance

Paid Time Off

Employee discounts

Growth Opportunities