Job Description

We are seeking a dynamic and experienced communications and project manager to support commercial communications, drive strategic operations, and elevate employee engagement initiatives within our Customer Operations Center and support global communications operations. In this high impact role, you’ll act as a change agent for optimization and process improvement, enabling executives, employees, and cross-functional stakeholders to advance operational excellence and strategic priorities.

Key Responsibilities:

• **Commercial Communications & Engagement ** * Create and implement strategic communication plans that foster a positive work environment, enhance employee engagement, and ensure alignment with the company’s vision and goals. * Draft and deliver internal and external communications, presentations, and reports on behalf of the VP, Customer Operations and leadership team (and in partnership with AA Comms team) * Design and implement initiatives to boost employee morale, motivation, and retention. * Establish event and communication initiatives (in partnership with Austin’s leadership team) to drive engagement and advance organizational culture and long-term strategies. * Serve as the central point for Austin colleague communications, developing and cascading programs that amplify collaboration and build a high performing, connected team culture. * Ensure consistent messaging across multiple channels and functions, working across global communications partners to maintain strategic alignment.
• Communications Materials Optimization * Build and maintain a robust and user-friendly database to capture and organize research data for promotional and external use. * Lead the strategic optimization of Veeva submissions and materials documentation for Corporate Communications/MLRC reviews. * Champion process improvements by streamlining key materials and documentation, accelerating and enhancing the MLRC review lifecycle.
• Strategic Operations * Drive operational excellence by helping to refine promotional material review processes and competitive benchmarking for maximum efficiency. * Oversee Asana calendar management for global communications. * Manage customer contract engagements and SOW/POs for HCP interactions, ensuring visibility and clarity.
• Executive Support & Process Improvement * Support research, communications and material development for the executive leadership team, as needed, and special projects for the VP, Customer Engagement and Corporate Affairs, executing priority initiatives as needed. * Design, structure and lead strategic projects – identify opportunities to drive commercial performance, conduct analysis to support, develop action plans, and tactically guide execution. * Identify, evolve, and improve systems and processes that allow teams to function effectively and efficiently.

Qualifications

• Bachelor’s degree, preferably in Communications Project Management
• At least 10+ years of experience in communications, project management or related roles, preferably within a large organization.
• Proven track record of developing and implementing successful communication and engagement strategies.
• Demonstrated ability to lead change and drive adoption of new initiatives through effective communication and engagement strategies.
• Exceptional verbal and written communication skills; ability to convey complex information in a clear and concise manner.
• Strong leadership and interpersonal skills with a proven ability to influence and build effective relationships at all levels of the organization.
• Exceptional organizational and project management skills to deliver consistently on both strategic and daily operational objectives.
• Flexible and adaptable, able to thrive in a dynamic and fast-paced work environment

Key Competencies:

• Strategic Thinking
• Communication Proficiency
• Leadership & Influence
• Project Management
• Problem Solving
• Cultural Awareness

Additional Information

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this postingbased on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately paymore or less than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and untilpaid and may be modified at the Company’s sole and absolute discretion, consistent with applicable law. ​

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html