JOB LEVEL
P50
EMPLOYEE ROLE
Individual Contributor

The Opportunity

Adobe is seeking a strategic and execution-focused Senior Program Manager to lead high-impact sales and customer retention initiatives across the Americas Solution Led Business The role focuses on driving growth, improving renewal rates, and reducing attrition through effective program management, data analysis, and operational excellence.

Responsibilities include managing cross-functional and defining and optimizing scalable processes. The ideal candidate has strong experience in program governance, process development, and contributor engagement, serving as a trusted partner for Sales, Customer Success, and other teams. This position directly impacts revenue and customer experience.

What You Will Do

• Lead and manage all aspects mid to large-scale, multi-stream programs from initiation through delivery, ensuring alignment with business goals and strategic priorities.
• Develop and maintain program plans, including timelines, prioritization, and risk mitigation strategies.
• Promote cross-functional engagement and manage participants across all programs, including Sales, Product Management, Marketing, Engineering, and Operations teams.
• Establish and operationalize retention frameworks and processes for the Solution Account Management team.
• Implement communication and enablement strategies to support program objectives.
• Drive cross functional workstreams focused on customer saves, early warning systems, and renewal acceleration.
• Convene and manage weekly critical initiative meetings, action trackers, and SharePoint documentation.

What You Need to Succeed

• 7+ years’ program management experience in technology or enterprise software
• Bachelor’s degree in Business, Engineering, related field or equivalent experience
• Proven leadership of strategic, large-scale initiatives
• Experience in process development, analytics, and scalable frameworks
• Exceptional communication at all levels
• Skilled in Customer Success Management and Sales Operations
• Adept at navigating ambiguity and driving clarity in dynamic settings
• Strategic thinker and effective problem solver
• Resourceful self-starter with strong ownership
• Customer-focused, collaborative stand out colleague

Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $131,700 -- $242,300 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.

At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).

In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.

State-Specific Notices:

California :

Fair Chance Ordinances

Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

Colorado:

Application Window Notice
Feb 23 2026 12:00 AM

If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.

Massachusetts:

Massachusetts Legal Notice

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Internal Opportunities

Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!

Put your best foot forward:

1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.

2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.

3. Check out these tips to help you prep for interviews.

4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .

Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.

At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.

Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.

Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.