Job Description

The Senior Project Manager is responsible for leading large, complex technology projects and driving successful delivery of prioritized commitments. This role ensures projects are executed on time, on budget, and with high quality, while fostering collaboration across technical, product, and business teams. The Senior Project Manager champions alignment with business partners, implements best practices, and contributes to continuous improvement of project delivery processes

1. Lead and coordinate all phases of assigned projects, ensuring alignment with technology strategy and portfolio objectives
2. Drive a culture of accountability and continuous improvement
3. Facilitate cross-functional collaboration between technology, product management, and business stakeholders
4. Develop and communicate project plans, roadmaps, resource allocations, and budgets
5. Identify, assess, and mitigate project risks and issues
6. Execute intake processes for strategic work requests
7. Lead recurring alignment meetings for progress and resource allocation
8. Establish and track KPIs and value objectives
9. Promote and implement agile ways of working (Scrum, Kanban)
10. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
11. Ensure compliance with third-party contract processes and company policies
12. Coach, motivate, and develop team members and stakeholders
13. Contribute to process improvement and scaling of best practices
14. Complete other duties as assigned

Qualifications

• Bachelor’s degree in business management, information technology, computer science, or related field required, or equivalent combination of education and experience
• Minimum five years’ experience in project management or software development
• Minimum three years’ experience leading technology projects
• Project management and agile/scrum certifications preferred
• Experience managing the software development lifecycle (SDLC)
• Proficiency with agile frameworks (Scrum, Kanban) and work management tools (e.g., Jira, Smartsheet)
• Strong understanding of budgeting, resource planning, and strategic road mapping
• Ability to identify process inefficiencies and contribute to process improvement
• Strong written and verbal communication skills
• Excellent organizational skills and attention to detail
• Ability to make independent decisions and solve complex problems
• Develop strong working relationships and influence stakeholders
• Analytical thinker with a propensity for thought partnership
• Ability to coach, motivate, and collaborate with team members
• Thrives in a fast-paced, dynamic environment

Additional Information

• Corporate office in Knoxville, TN
• Travel required 5%
• General office work requiring sitting or standing for long periods of time