Sr. Resolution Manager

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Absolute Staffing & Consulting Solutions

Sr. Resolution Manager

Rolling Meadows, IL
Full Time
Paid
  • Responsibilities

    Position Title: Sr. Resolution Manager

    Location: Remote

    Employment Type: Contract

    Employment Status: Full-Time

    Salary: $65,000 - $80,000 (Based on experience)

    Duration: 5-year contract with reevaluation and possibility for extension

    Positions Available: 2

     

    About Us

    Absolute Staffing & Consulting Solutions is a woman, minority, and veteran-owned business based in Westminster, Maryland. As a trusted subcontractor, we specialize in staff augmentation across IT, allied health, customer support, administrative roles, and more. We proudly serve private businesses and government entities at the local, state, and federal levels.

    Absolute Staffing is seeking to hire a Sr. Resolution Manager to support our client and become valued contributors to our dynamic team.

     

    Position Summary

    We are looking for experienced Sr. Resolution Managers to lead the management and resolution of complex workers’ compensation claims. This role requires strategic decision-making, excellent communication skills, and a customer-focused mindset to ensure timely and effective claims outcomes.

     

    Key Responsibilities

    • Analyze workers’ compensation claims to determine exposure and establish effective resolution plans.
    • Communicate extensively with claimants, medical providers, employers, and clients to ensure clear and timely coordination throughout the claims process.
    • Provide exceptional customer service with empathy and professionalism on behalf of our clients.
    • Ensure claims handling is consistent with company, client, and regulatory guidelines, and meets all legal and ethical standards.
    • Document and communicate claim activity promptly and accurately to support file outcomes.
    • Partner with internal teams and external stakeholders to improve processes and drive resolution efficiency.

     

    About You

    Required Qualifications:

    • High School Diploma or equivalent.
    • Minimum 5 years of related claims experience, with 4+ years handling lost time/indemnity-level complex workers’ compensation claims.
    • Jurisdictional experience in Illinois (IL) is required.
    • Active Adjusters' License – Designated Home State Workers' Comp License or reciprocal license (e.g., TX or FL).
    • Working knowledge of claims industry standards and regulatory compliance.
    • Experience with claims management systems and related software.

    Preferred:

    • Bachelor’s Degree in a related field.
    • Experience handling multi-jurisdictional or complex workers’ compensation cases.

     

    Key Competencies

    • Analytical and critical thinking abilities.
    • Strong written and verbal communication skills.
    • High emotional intelligence and service-oriented approach.
    • Strong organizational and time management skills.
    • Collaborative problem-solver with a proactive mindset.

     

    Compensation & Benefits

    • Competitive salary based on experience ($65,000 – $80,000).
    • Health, dental, and vision insurance options.
    • Paid Time Off: 80 hours annually.
    • 401(k) retirement plan available with discretionary employer match based on company profitability
      • Eligibility: 1-year waiting period with 1,000 service hours required.

     

    Join Absolute Staffing & Consulting Solutions and help shape better claims outcomes through your expertise, empathy, and commitment to excellence.