Job Description

We are seeking a Senior Solution Architect to support our US Public Sector business, with a strong focus on AI, Data, and Workflow Integration. This is a highly technical pre-sales role designed for someone who can operate as a platform generalist - able to go broad and deep across the entire ServiceNow ecosystem, diagnose complex issues, and architect scalable solutions that work in the most demanding environments.

We are looking for someone with a ServiceNow background, strong implementation experience, exceptional analytical skills, and the ability to stand confidently in front of C-Suite audiences.

What you get to do in this role

• Serve as a platform-wide generalist, able to troubleshoot across products, integrations, data structures, customizations, workflows, and architecture patterns
• Be the technical expert sales teams rely on when conversations become complex or solutions are unclear
• Lead architecture discussions with customers from hands-on technical teams to CIO/CTO/CSuite stakeholders
• Diagnose and solve integration challenges across REST, SOAP, JSON, JDBC, and custom middleware
• Support long-cycle, highly structured public sector deals, partnering hand-in-hand with sales from discovery through solution validation
• Bring a strong implementation mindset - able to explain not just what the solution is, but how it would actually be built
• Own and contribute to programs that upskill Solution Consultants and help them demonstrate the platform’s value in Federal environments
• Provide thought leadership on AI-native architecture patterns, workflow automation, and public sector modernization strategies
• Work closely with product and engineering teams to influence roadmap direction based on field insights
• Deliver standard and tailored demonstrations, Proof of Concepts, and Proof of Value engagements
• Stay current on platform releases, emerging technologies, GovCloud certifications, and compliance changes
• Participate in marketing, webinars, conferences, and community activities to represent our public sector technical brand
• Work collaboratively across a matrixed organization (AEs, SCs, Specialists, EAs) to ensure solutions are viable, secure, compliant, and scalable for Federal customers
• Operate as a senior self-starter who can prioritize, remove roadblocks, and contribute to quarterly strategic “big bets” across the US public sector business

Qualifications

To be successful in this role you have:

• ServiceNow experience (implementation or deep pre-sales architecture)
• Experience integrating AI into workflows, decision frameworks, problem solving, or automation
• Strong background in implementation, including hands-on understanding of how solutions are architected, built, and deployed
• Ability to diagnose technical issues across the entire platform and integrations
• Experience architecting or supporting solutions in AWS GovCloud, Azure Gov, IL4/IL5, DoD, or C2E environments
• Understanding of Federal compliance requirements, Authority to Operate, security models, and public sector constraints
• Mastery of application architecture, including 3-tier systems, APIs, data flows, and integration patterns
• Strong analytical and storytelling capabilities—able to go deep technically but communicate simply at the executive level
• Experience with Business Rules, Script Includes, Web Services, XML, JSON, JDBC, Workflow, Service Catalog, and other core ServiceNow components
• Hands-on experience with ETL tools, data modeling, ingestion frameworks, and analytics platforms is a plus
• Experience with emerging technologies such as RPA, Generative AI, OCR, Process Mining, and CI/CD is helpful
• Ability to operate in a fast-paced, lightly managed, senior-level environment
• Strong self-starter mindset—proven ability to manage workload independently and prioritize strategically
• Must live in the DC metropolitan area.
• Ability and willingness to travel as required

TR21

For positions in this location, we offer a base pay of $165,825 - $273,675, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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