Job Description

The purpose of this job is to identify training needs and develop, implement, and assess the effectiveness of training solutions for the Pilot Sales team.

1. Lead the curriculum development and training facilitation for the Pilot Sales team, using various formats (i.e., instructor-led, virtual, webinar, eLearning, etc.).
2. Conduct needs assessment and analysis to identify development needs and define learning and performance objectives.
3. Create blended learning content aligned with learning objectives.
4. Partner with subject matter experts and other internal stakeholders (e.g., department leadership, Human Resources staff) to identify needs, develop training content, and deliver most appropriate solutions.
5. Develop and implement methods to evaluate, measure and improve employee performance.
6. Monitor and evaluate training effectiveness, success and return on investment.
7. Manage existing content; make timely updates based on internal stakeholder feedback and changes in process or business needs.
8. Maintain awareness of industry developments and Pilot’s products and services to provide relevant training resources.
9. Model behaviors that support the company’s common purpose; ensure guests and team members are supported at the highest level
10. Ensure all activities are in compliance with rules, regulations, policies, and procedures
11. Complete other duties as assigned

Qualifications

1. Bachelor’s degree in I/O psychology, human resources, adult education or related field required.

2. Minimum five years’ experience creating training content required.

3. Certified Professional in Learning and Performance (CPLP) or other recognized industry training certification preferred.

4. Experience in sales and/or development of sales training required.

5. Intermediate Microsoft Office skills.

6. Familiarity with software for development of training and multi-media content preferred (e.g., video, desktop publishing, LMS, etc.).

7. Knowledge of principles and methods for curriculum and training design.

8. Knowledge of teaching and instruction for individuals and groups.

9. Knowledge of assessment and measurement of training effects (e.g., Kirkpatrick’s 4 levels).

10. Knowledge of adult learning theory and methodologies required.

11. Excellent written, verbal and interpersonal communication skills.

12. Demonstrated proficiency in applying critical thinking skills to assess and solve training needs.

13. Strong presentation and facilitation skills.

14. Ability to work both independently and collaboratively in a team across various functions.

15. Ability to meet goals and objectives in a fast-paced, dynamic environment.

16. Overnight travel required is up to 25%

17. General office work requiring sitting or standing for long periods of time

18. Able to lift up to 25 lbs.

19. Stoop, bend, and reach

Additional Information

• Career growth in a massive, stable, industry‑leading company
• Weekly pay and strong benefits (Medical, Dental, Vision)
• 401(k) + Flexible Spending Accounts
• Employee fuel discount
• Tuition reimbursement to keep your career moving
• Onsite gym
• A people‑first culture where your work is recognized and your success is celebrated
• This position does not support immigration sponsorship. To be considered you must have the legal right to work in United States without additional sponsorship
• This position requires candidates to be legally authorized to work in the United States without employer sponsorship
• Pilot is an Equal Opportunity Employer. All employment decisions are based on qualifications, merit, and business need.