JOB LEVEL
P40
EMPLOYEE ROLE
Individual Contributor
The Opportunity:
We are seeking a dynamic and experienced Strategic Program Manager to join our ICX PMO team. ICX (Integrated Customer Experience) combines frontline Sales and Support for Adobe, serving as the first point of contact for customers seeking assistance, inquiries, or opportunities to expand their footprint. This role focuses on all customers, from consumers to medium-sized businesses. The successful candidate will drive operational program rigor to ensure we meet timelines and achieve business success. This role requires aligning program needs with business outcomes in a collaborative environment. You will be a trusted partner to cross-functional teams, owning the execution of critical Adobe outcomes with value-based prioritization, clear expectations, and efficiency. You will lead all aspects of the programs health, drive progress, and confidently present insights to executives. We value curiosity, a passion for learning, and a growth mindset. If you are dedicated to achieving goals and have a passion for strategic program management and operational excellence, we want to hear from you!
What You'll Do:
Operational Rigor: Drive a culture of excellence and accountability, ensuring all projects are delivered on time, within scope, and to the highest quality standards.
**Anticipates & Mitigate Risks: **Goes beyond status reporting to drive issues to resolution by anticipating risks and developing risk mitigation strategies.
Program Planning: Develops program plans that are unique to each initiative and understands dependencies across functions to optimize the overall system and deliver the highest quality offerings.
Stakeholder Engagement: Collaborate with cross-functional teams and key stakeholders to ensure seamless communication and coordination across all projects.
Strategic Alignment: Ensure projects and initiatives are aligned with the company's strategic objectives and business outcomes.
Who You Are:
Leader: Natural leader and facilitator, driven, organized, and meticulous. Adept at facilitating actions, resolving conflicts, and communicating at all levels. Highly resourceful, customer-focused, and able to work independently under time constraints.
Thought Partner: Demonstrates forward-thinking skills and the ability to be a strategic thought partner.
Team Focused : Enjoys collaborating, learning, and empowering others, cultivating a positive work environment.
Synthesizer: Distills problems to their essence, crystallizing team wisdom and making next steps clear.
Elegant: Pays attention to detail, ensuring well-designed and coherent efforts.
Reliable: Develops a sense of reliability in outcomes, timelines, and goals.
Quality-focused: Passionate about delivering high-quality, sustainable systems.
Persistent: Creative in solving problems and overcoming roadblocks.
What You Need to Succeed:
Experience in a Strategic Program Management or similar environment with sound understanding of project management methodologies and industry-standard processes.
Strong verbal, presentation, and written communication skills with the ability to advocate a course of action.
Ability to drive process improvements and champion a culture of operational excellence.
Strong analytical and problem-solving skills, with a self-starter attitude with a bias to action.
Experience working across matrixed organizations to achieve common goals, initiatives, and drive growth.
Our compensation reflects the cost of labor across several U.S. geographic markets, and we pay differently based on those defined markets. The U.S. pay range for this positionis $98,700 -- $192,900 annually. Paywithin this range varies by work locationand may also depend on job-related knowledge, skills,and experience. Your recruiter can share more about the specific salary range for the job location during the hiring process.
At Adobe, for sales roles starting salaries are expressed as total target compensation (TTC = base + commission), and short-term incentives are in the form of sales commission plans. Non-sales roles starting salaries are expressed as base salary and short-term incentives are in the form of the Annual Incentive Plan (AIP).
In addition, certain roles may be eligible for long-term incentives in the form of a new hire equity award.
State-Specific Notices:
California :
Fair Chance Ordinances
Adobe will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.
Colorado:
Application Window Notice
If this role is open to hiring in Colorado (as listed on the job posting), the application window will remain open until at least the date and time stated above in Pacific Time, in compliance with Colorado pay transparency regulations. If this role does not have Colorado listed as a hiring location, no specific application window applies, and the posting may close at any time based on hiring needs.
Massachusetts:
Massachusetts Legal Notice
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Internal Opportunities
Creativity, curiosity, and constant learning are celebrated aspects of your career growth journey. We’re glad that you’re pursuing a new opportunity at Adobe!
Put your best foot forward:
1. Update your Resume/CV and Workday profile - don’t forget to include your uniquely ‘Adobe’ experiences and volunteer work.
2. Visit the Internal Mobility page on Inside Adobe to learn more about the process and set up a job alert for roles you’re interested in.
3. Check out these tips to help you prep for interviews.
4. If you are applying for a role outside of your current country, ensure you review the International Resources for Relocating Employees on Inside Adobe, including the impacts to your Benefits, AIP, Equity & Payroll .
Once you apply for a role via Workday, the Talent Team will reach out to you within 2 weeks. If you move into the official interview process with the hiring team, make sure you inform your manager so they can champion your career growth.
At Adobe, you will be immersed in an exceptional work environment that is recognized around the world. You will also be surrounded by colleagues who are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to make an impact, Adobe's the place for you. Discover what our employees are saying about their career experiences on the Adobe Life blog and explore the meaningful benefits we offer.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law. Learn more.
Adobe aims to make Adobe.com accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call (408) 536-3015.