Job Description

As the Front Desk Manager at the historic St. James Hotel, you’ll be the face of guest engagement and play a key role in creating memorable experiences for every guest. This leadership position oversees the Front Desk team and ensures seamless operations, exceptional service, and a welcoming environment that reflects our tradition of hospitality.

What You’ll Do

• Lead daily Front Desk operations, including check-in/check-out, reservations, and concierge services.
• Anticipate guest needs, resolve concerns quickly and professionally, and create personalized service moments that build loyalty.
• Recruit, train, and mentor a high-performing team of guest service associates.
• Collaborate with Sales and Reservations to maximize occupancy, implement upsell programs, and support revenue goals.
• Ensure adherence to hotel policies, brand standards, and service protocols.
• Serve as Manager on Duty as needed, supporting overall hotel leadership.
• Analyze guest feedback and operational data to identify service improvements and innovations.

Qualifications

What We’re Looking For

• 3–5 years of progressive Front Office or Rooms Division experience, including at least 1–2 years in a leadership role.
• Strong leadership skills with the ability to motivate and hold team members accountable.
• Excellent communication and problem-solving abilities.
• Proficiency with Property Management Systems (PMS) and Microsoft Office Suite.
• Flexible schedule availability, including evenings, weekends, and holidays.

Preferred:

• Degree in Hospitality, Business, or related field.
• Experience in boutique or historic hotels.
• Knowledge of hotel revenue strategies and occupancy management.
• Bilingual or multilingual skills.
• Familiarity with Red Wing and surrounding areas.

Why Join Us?

At the St. James Hotel, you’ll be part of a proud tradition of delivering timeless hospitality in a landmark property. We offer a collaborative and professional work environment, opportunities for growth, and the chance to create unforgettable moments for our guests every day.

Additional Information

The St. James Hotel is an Equal Opportunity Employer .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
Individuals with disabilities needing assistance in completing an application may contact rwsc.recruitment@redwingshoes.com or call 651-388-8211.

Please view Equal Employment Opportunity Posters provided by OFCCP at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

All offers of employment are contingent on satisfactory results of a background check and drug screen.

Red Wing Shoe Company, Inc. is a drug-free workplace.

Red Wing Shoe Company will not be using recruitment agencies or firms to fill this position and we will not accept unsolicited resumes or candidate information. No agency calls please.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)