THIS TITLE IS IN A CIVIL SERVICE COMPETITIVE CLASS THAT IS SUBJECT TO EXAMINATION. POSITION IS ONLY OPEN TO APPLICANTS WITH PERMANENT NYC CIVIL SERVICE STATUS AS ADMINISTRATIVE EDUCATION ANALYST OR PERMANENT IN AN EQUIVALENT TITLE THAT IS ELIGIBLE FOR TRANSFER UNDER 6.1.9 TO ADMINISTRATIVE EDUCATION ANALYST.

POSITION SUMMARY: The New York City Department of Education (DOE) is the largest school system in the nation, with nearly 1.1 million students and 135,000 employees, including more than 80,000+ teachers and an annual budget of $32.3B.

The Director, Ridership Support serves a critical role within the Office of Pupil Transportation. This role focuses on providing transportation support to schools and families based on need; providing support in two key ways: ensuring comprehensive assessment of transportation issues, using a variety of data sources; and facilitating accurate alignment of supports from the Borough/Citywide Offices (B/COs), districts, Committees on Special Education (CSEs), programs, and schools. The Director, Ridership Support also oversees the operation of the various software applications and call centers providing support to families. Performs related work.

REPORTS TO: Senior Executive Director for Student Transportation

DIRECT REPORTS: Call Center; School Support Team

KEY RELATIONSHIPS: Office of the First Deputy Chancellor, Superintendents, Office of Borough Support, Office of Curriculum, Instruction and Professional Learning, Division of Early Childhood Education and School Enrollment, Office of Nonpublic Schools, Office of School Design and Charter Partnerships, Division of Specialized Instruction and Student Support, Committees on Special Education (CSEs).

RESPONSIBILITIES

The Director, Ridership Support supervises OPT’s support and response to passengers, families, and schools including the following:

• Identifies strategic requirements needed for training and support of school-based transportation coordinators, as assigned by school leaders.
• Supports schools in the delivery of high-quality transportation services and support to families. Creates new policies and implements change to address school needs based on optimal service.
• Provides vision to strengthen the student transportation program in NYC, developing partnerships with Borough/Citywide Offices, CSEs, Committees on Preschool Education (CPSEs), Office of School Design and Charter Partnerships, Office of Nonpublic Schools, Division of Early Childhood Education and Student Enrollment, District 75, and Early Intervention providers.
• Attends and represents OPT at school leadership meetings and trainings; communicates regularly with school and district leaders.
• Establishes criteria for both qualitative and quantitative analysis of transportation services from the vantage point of the school based administration, parents, and students. Administers the development and implementation of new methods study, which speaks to direct school support.
• Manages public-facing relationships; builds and strengthens trust within the DOE communities by addressing pertinent concerns and resolving those concerns. Attends monthly public meetings of the Community Education Council (CEC), at which parents and the community may raise issues of public interest, discussing the current state of schools in the district; attends community events.
• Facilitates formal consultation and collaboration with school leaders on proposed transportation policy changes. Effectively navigates through the marriage of schools’ needs and OPT streamlined operations to ensure that students receive safe, reliable transportation.
• Administers a transportation call center to provide immediate and urgent support when needed. The call center consists of multi-tiered professionals of management and staff to address transportation concerns. Oversees efficiency improvement and develops major goals to support broad functional objectives.

QUALIFICATION REQUIREMENTS:

MINIMUM

1. A master's degree from an accredited college in economics, finance, accounting, business or public administration, human resources management, management science, operations research, organizational behavior, industrial psychology, statistics, personnel administration, labor relations, psychology, sociology, human resources development, political science, urban studies, or a closely related field, or a Juris Doctor degree from an accredited law school and two years of satisfactory full-time professional experience, for educational program(s) and/or institution(s) in one or a combination of the following: working with the budget of a large public or private concern in budget administration, accounting economic or financial administration, fiscal or economic research; management or methods analysis, operations research, organizational research or program evaluation; educational, personnel or public administration, recruitment, position classification, personnel relations, labor relations, employee benefits, staff development, employment program planning/administration, labor market research, economic planning, fiscal management, or a related area, 18 months of this experience must have been in an executive, managerial, administrative, consultative or supervisory capacity. Supervision must have included supervising staff performing professional work in the areas described above; or
2. A baccalaureate degree from an accredited college and four years of satisfactory full-time professional experience as described in "1" above, including the 18 months of executive, managerial, administrative, consultative or supervisory experience described in "1" above; or
3. Education and/or experience equivalent to “1”, or “2” above. Graduate education in areas other than those mentioned above, may be substituted for the professional experience, but not for the 18 months of managerial experience described in “1” above, at the rate of 15 graduate semester credits from an accredited college or university for 6 months up to a maximum of 1 year of professional experience. However, all candidates must possess a baccalaureate degree from an accredited college and 18 months executive, managerial, administrative, consultative or supervisory experience, as described in “1” above.

PREFERRED

• Experience managing administrative functions for a large-scale operation and facility management on a large scale.
• Ability to build and/or develop a program, initiative, and/or office.
• Experience building service orientated relationships and providing successful consultative support.
• Familiarity with the New York City Department of Education and operations management.
• Internal applicants preferred.

SALARY: $129,014+

 (Internal candidates who are selected for this position and who currently hold comparable or less senior positions within the DOE will not make less than their current salary.)

PLEASE INCLUDE A RESUME AND COVER LETTER WITH YOUR APPLICATION. 

 APPLICATIONS WILL BE ACCEPTED THROUGH NOVEMBER 20, 2019 UNTIL 3:00 P.M. 

NOTE: THE FILLING OF ALL POSITIONS IS SUBJECT TO BUDGET AVAILABILITY AND/OR GRANT FUNDING.

THIS POSITION IS OPEN TO QUALIFIED PERSONS WITH A DISABILITY WHO ARE ELIGIBLE FOR THE 55-A PROGRAM. PLEASE INDICATE IN YOUR COVER LETTER THAT YOU WOULD LIKE TO BE CONSIDERED FOR THE POSITION UNDER THE 55-A PROGRAM. 

AN EQUAL OPPORTUNITY EMPLOYER  

It is the policy of the Department of Education of the City of New York to provide equal employment opportunities without regard to actual or perceived race, color, religion, creed, ethnicity, national origin, alienage, citizenship status, age, marital status, partnership status, disability, sexual orientation, gender (sex), military status, unemployment status, caregiver status, consumer credit history, prior record of arrest or conviction (except as permitted by law), predisposing genetic characteristics, or status as a victim of domestic violence, sexual offenses and stalking, and to maintain an environment free of harassment on any of the above-noted grounds, including sexual harassment or retaliation.  For more information, please refer to the DOE Non-Discrimination Policy.

Required Skills Required Experience

QUALIFICATIONS:

• Post High School education/training or equivalent combination of education and experience required; Bachelor's degree in Marketing or related field preferred.
• Three (3) or more years of previous customer service and/or sales experience in a healthcare organization, medical office. Experience with health insurance products to include individual commercial and/ or Medicare plans.
• Must possess appropriate state Health Insurance License or obtain license within 60 days of hire.
• Must be trained and certified by AHCT to sell exchange products.
• Experience using Microsoft office products, including Word, Excel, PowerPoint, as well as other Internet and web-based tools. Experience preferred in Compass or Amisys.
• Ability to work flexible hours to include evenings and weekends.
• Bilingual in Spanish/English preferred. Excellent oral, written communication and interpersonal skills required.
• Knowledge of ICD-10 diagnosis, CPT-4, UB82 revenue codes, UB92 revenue coding and procedural coding preferred.
• Ability to perform in retail environment with extended periods of sitting, using telephone, viewing computer screens, standing, reaching, lifting files, binders, computer reports.
• Prior retail experience preferred.
• Moderate to heavy keying

ConnectiCare is an equal opportunity employer. M/F/D/V

ConnectiCare is a drug-free workplace.  Candidates are required to pass a drug test before beginning employment.