St. John’s established in 1870, has three New York City campuses; a graduate center in Hauppauge, NY; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution.  As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.  

CAMPUS VISIT COORDINATOR

Department: Office of Admission

Campus: Queens

JOB DESCRIPTION:

Reporting to the Director of Enrollment Management Events, the Campus Visit Coordinator is responsible for ensuring prospective students and their families have an exceptional experience during their visit to campus.

RESPONSIBILITIES:

Based out of the Queens campus, the Campus Visit Coordinator is expected to:

• Provide daily Information Sessions to campus visitors.
• Work collaboratively with Admission staff to ensure a positive, seamless, and memorable experience for all campus visitors.
• Prepares materials such as name tags, agendas, and information packets for campus visitors, as needed.
• Greets visitors and provides a welcoming “home base” while they are on campus.
• Becomes efficient in CRM (Customer Relationship Management) software to effectively match prospective and accepted students to Student Ambassadors prior to their scheduled tours.
• Assists with answering phones and emails.
• Assists in planning large open houses, accepted student events, and on-campus visit events.
• Suggests strategies for continual improvement of the campus visit experience.
• Provides additional support to admissions staff including data entry, telephone work, and mail distribution.
• Represent the University in a manner consistent with University and department expectations.
• Other duties as assigned.

COMPETENCIES:

• Adaptability to changing needs, schedules, weather, and unscheduled visits
• Detail oriented
• Verbal communication with a wide variety of cultural backgrounds
• Customer service oriented
• Intermediate excel, word and database

SKILLS & EXPERIENCE:

• 1-3 years of experience in customer service, admissions or higher education preferred.
• Experience in customer service is required.
• Excellent computer skills, experience with data management, and intermediate knowledge of the Microsoft Office products, database basics, and advanced e-mail and calendar knowledge.
• Outstanding interpersonal skills and the ability to make a positive first impression
• Excellent prioritization skills and ability to meet deadlines.
• Ability to handle multiple projects with outstanding detail orientation despite frequent interruptions.
• Ability to manage student workers and create effective outcomes.
• Strong problem solving and quick decision-making skills.
• Ability to build strong relationships with the admissions team and departments across campus.
• Experience in event planning and coordination preferred.
• Experience in a higher education setting is a plus.

QUALIFICATIONS:

• A Bachelor’s degree or equivalent is required.
• Excellent analytical, communication, organizational, and interpersonal skills required.
• Understanding of discretion related to handling confidential information is required.
• Flexibility to work occasion evening and weekends is required.
• Knowledge of Ellucian Banner and Technolutions Slate is preferred.
• Ability to multi-task and manage multiple priorities with short notice and changing deadlines is preferred.

All persons hired are required to be vaccinated against the COVID-19 virus, subject to the reasonable accommodation provisions of applicable law.

EXPECTED HOURS OF WORK:

This is a full-time position with a 35 hour work week. Standard days and hours of work are Monday – Friday, 8:30 a.m. through 4:30pm. During peak visit weeks, work days are Tuesday – Saturday, 8:30 a.m. through 4:30pm.

This position is subject to a comprehensive background screen, with employment contingent upon satisfactory results. If access to a University vehicle is required for the position, a DMV check for driving record and valid driver's license is also required.

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events. 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law. 

Required Skills Required Experience