St. John’s established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution.  As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.  

JOB SUMMARY

This position reports to the Director of Human Resources and is responsible for day to day administrative, transactional and customer service support of the department, maintaining confidentiality in all interactions. This is a part-time clerical position that supports all Human Resources and Payroll functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DUTIES AND RESPONSIBILITIES

ADMINISTRATION:

• Collect and distribute mail.
• Collect and review Employment Authorization forms (I9)
• Maintain all documents in confidential and secure manner.

CUSTOMER SERVICE:

• Provide first level customer service to all clients via phone, email and in person in a timely manner. This includes answering routine Human Resource questions.
• Provide phone coverage for Department and disseminate messages as appropriate.
• Provide coverage for reception area.

RECORD AND FILE MAINTENANCE:

• Scan and upload or file paperwork as required.
• Archive files as necessary throughout the year.
• Ensure employee files are maintained and remain orderly.

WORK ENVIRONMENT

This position operates in a professional office environment and is required to use standard office equipment such as personal computers, printers, etc. While performing the duties of this job, the employee is required to have regular and consistent attendance. A hybrid schedule may be considered. The employee may occasionally be required to do the following: stand, move about, sit, walk for extended periods of time across campus, carry work and use controls, reach with hands and arms, climb stairs, and communicate. The employee must occasionally lift or move up to 10 lbs.

POSITION TYPE/EXPECTED HOURS OF WORK

This position is part-time, and the expected hours are Tuesday through Friday, 10:00 a.m. to 3:00 p.m.

QUALIFICATIONS:

• High School Diploma required.
• 1 – 3 years work experience required in customer service/data entry
• Excellent customer service, time management and organizational skills.
• Detailed oriented.
• Able to meet deadlines while handling multiple tasks in a fast paced environment that has constantly changing workflow priorities.
• Flexibility to adjust hours as needed during high peak times, including days that the University may be closed.
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
• Maximum 20 hours per week (Total may be less than 20 hours on certain weeks)

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time, with or without notice.

This position may be relocated to any of St. John’s University’s physical locations at any time 

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law. 

Required Skills Required Experience