St. John’s established in 1870, has three New York City campuses; international locations in Rome, Italy; Limerick, Ireland; and Paris, France; and study abroad locations around the world. The Princeton Review and other top rankings consistently recognize the University’s outstanding academics, diverse student body, dynamic internship and volunteer opportunities, focus on student life, and diverse study abroad offerings. St. John’s University offers more than 100 undergraduate and graduate programs in its six colleges and schools, with a growing number of programs offered online. The University is accredited by the Middle States Commission on Higher Education and 12 other major academic and professional associations. 

A dedication to diversity, equity and inclusion is at the heart of our mission.  As a Catholic and Vincentian university, St. John’s is committed to institutionalizing practices of inclusive excellence to ensure that we welcome and celebrate the intrinsic worth of all members of our community.  We will become an even stronger university as we enhance equity at every level of our institution.  As noted in our Vision Statement, our graduates will excel in the competencies and values required for leadership and service in a rapidly evolving world.  

DEPARTMENT:  Division of Student Success 

SPECIFIC JOB TITLE:  Case Manager 

REPORTS TO: Executive Director, Center for Student Success 

CAMPUS:  Queens 

JOB SUMMARY:  

Reporting to the Executive Director of the Center for Student Success, the Case Manager will be an integral member of the Student Success team.  The Case Manager will provide ongoing non-clinical case management support to students experiencing profound challenges, with a particular focus on students in their first year at St. John’s.  The position will partner closely with the Dean of Students and Wellness teams at the University and will liaise with administrative departments and faculty throughout the University, serving as a member of the Students of Concern team.  The Case Managers will triage referrals, report information of concern, and work with students to develop individualized plans based on needs, as well as referrals to all relevant resources.  The Case Manager will also provide follow up and check-ins throughout a student’s period of enrollment. 

ESSENTIAL FUNCTIONS: 

• Provides ongoing case management support to student referrals of varying levels; 
• Evaluates and presents cases to Students of Concern Team and elevate issues to the Vice President for Student Success; 
• Serves as a point of contact and provides consultation for campus community members who are seeking guidance and advice about our services for students who may be experiencing distress; also communicates possible intervention steps and procedures; 
• Respond to walk-ins and phone calls related to students in need; 
• Obtain and review updates on students and facilitates the flow of information between appropriate offices both on campus and in the greater community; 
• Assist referred students in making use of University and/or community resources and services; 
• Provide one-on-one consultation with students seeking guidance and resolving educational and personal challenges; 
• Communicate with parents/guardians, families or designated emergency contacts as appropriate; 
• Serves as a member of the case management team and communicates current information related to cases concerning students; works closely with the leadership and assists in determining appropriate action to take on referred cases; 
• Manage referrals of students and provide feedback to referral agents; 
• Coordinate with representatives from various departments including Student Conduct, Residence Life, Office of Disability Services, Public Safety, Center for Counseling and Consultation, Office of the General Counsel, and appropriate staff and faculty across the university; 
• Assist with outreach and education with appropriate university and off-campus constituents including web based systems of reporting; 
• Provide connection to resources for members of the campus community; including staff, faculty, departments, and colleges; 
• Serve as liaison for designated on and off campus resources.

COMPETENCIES 

• Strong writing ability, and the ability to communicate ideas clearly and concisely. 
• Excellent project management and time management skills. 
• Ability to interact effectively with students, faculty/staff, parents. 
• Knowledge of social work/case management standard processes and philosophy. 
• Ability to work cooperatively with others within a multidisciplinary team environment. 
• The ability to employ the highest level of confidentiality and discretion in working on complex and highly confidential issues that arise in the area of student success. 
• The ability to juggle multiple responsibilities and deadlines on an ongoing basis. 
• A commitment to being part of an inclusive and anti-racist University community. 
• A strong work ethic and commitment to excellent service. 
• Strong organizational and planning skills. 
• Exceptional written and oral communication skills. 
• Demonstrated ability to work effectively, both independently and collaboratively, within a collegial environment. 
• Adept in the use of Microsoft Office Suite and other standard business and academic applications. 
• Ability to combine the pursuit of excellence with a spirit of kindness and collaboration.

SUPERVISORY RESPONSIBILITY 

This position will supervise student workers and graduate assistants. 

WORK ENVIRONMENT 

This position operates in a professional office environment, using standard office equipment such as a personal computer, printer, and other office technology. 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee is occasionally required to stand; move about; sit; to carry work and use controls; reach with hands and arms; climb stairs; communicate. The employee must occasionally lift or move up to 20 lbs. Specific vision abilities required by the employee include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus. 

POSITION TYPE/EXPECTED HOURS OF WORK 

This is a full-time position that requires typical business hours Monday through Friday.  The start time can begin between 8:00 am and 9:30 am. 

REQUIRED EDUCATION AND EXPERIENCE:  

• Master’s degree in Higher Education, Social Work, Counseling or a related field or equivalent combination of education and experience. 
• Experience in crisis management and response. 
• Demonstrated ability in managing difficult and complex situations. 
• A minimum of one year of experience providing case management or individualized support.

PREFERRED EDUCATION AND EXPERIENCE: 

• Experience working in higher education in case management/student support.

OTHER DUTIES 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice. 

APPLICATION INSTRUCTIONS 

Please submit a current resume and cover letter that addresses how your experience aligns with the position requirements and responsibilities. 

_In compliance with NYC’s Pay Transparency Act, the annual salary range for this position is $62,500 - $65,000.  St. John’s University considers factors such as (but not limited to) scope and responsibilities of the position, candidate’s work experience, education/training, key skills, internal peer equity, as well as market and organizational considerations when extending an offer.  _ 

This position may be relocated to any of St. John’s University’s physical locations at any time. 

St. John’s offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John’s performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events 

Any offer of employment is subject to receipt by St. John’s University of satisfactory references, verification of employment and education. 

St. John’s University is an Equal Opportunity Employer and encourages applications from women and minorities. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, or any other characteristic protected by law. 

Required Skills Required Experience