Job Description
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Under general supervision, interviews, evaluates, provides education, guidance and isolation/quarantine parameters based on Centers for Disease Control and Prevention (CDC) as well as St. John’s Well Child & Family Center recommendations.
- Contacts COVID-19 positive patients to establish the case history and contact list.
- Communicates with contacts in a professional and empathetic manner.
- Records in log and/or ECW
- Establishes the description and timeline of onset of symptoms and interviews patient to determine all possibly exposed individuals.
- Obtains contact information for each of those individuals and follows the script to inform contacts about the importance of quarantine and/or testing
- Explains information and recommendations regarding isolation and quarantine parameters, services available to patient, and monitors patient for ongoing needs such as a COVID test and access to a medical appointment at SJWCFC
- Helps patient develop an appropriate plan which may include a test, medical appointment, and/or referral to another agency or professional.
- Maintains detailed records of patients and assemble these into periodic reports.
- Data entry and familiarity with computer software programs
- Provides information and assistance regarding health insurance and benefits
- Coordinates and facilitates the enrollment of patients to local, state and county programs.
EDUCATION & EXPERIENCE
- High School Diploma or GED
- Experience in case management
KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of reporting.
- Ability to establish and maintain effective working relationships with associates, physicians, individuals, and the public.
- Ability to exhibit a professional, positive attitude and work ethic
- Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
- Ability to show empathy to distressed individuals
- High school diploma, or equivalent required
- Excellent organizational and communication skills
- Ability to speak, read, and write English
- Second or multiple languages a plus
- Critical thinking and sound judgment required
- Ability to handle confidential information with discretion and professionalism
- Proficiency with computers