Job Description

Job Summary

The Family Response Team Intake Coordinator serves as a team member with several social service professional and paraprofessional staff ensuring the delivery of quality care as well as adhering to the mission of St. Joseph Center.  The Case Manager works to provide services to homeless families on the Westside of Los Angeles.  

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility and duties include:  

• Act as the first point of contact for the family within the homeless family solutions system.
• Complete admissions information into the digital system and complete all admission paperwork.
• Schedule client intake appointments and manage the intake appointment calendar.
• Prepare and maintain new client file charts
• Screen all homeless families referred through Los Angeles County 211 utilizing a standard prescreening triage tool.    Based on gathered information, the case manager will implement the immediate crisis housing plan including diversion to family and friends, placement in a shelter or transitional housing, and/or additional sources of assistance.  
• Negotiate when needed with family, friends, and landlords to keep families out of the homeless system.
• Connect families to supportive services as needed including health, mental health, public entitlements, education and vocational training. 
• Serve as an advocate or liaison for family with community organizations.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent administrative and organizational skills. 
• Working knowledge of the housing market and housing programs is desirable.
• Familiarity with issues surrounding mental illness and substance abuse is strongly preferred.
• The position requires an ability to work flexible hours including some early mornings and evenings.

EXPERIENCE:

• One year of experience providing homeless or case management services in a community setting with at risk population.

EDUCATION:

• Bachelor degree from an accredited college or university in social work, human services or a related field.

DIRECT REPORTS:

• This position has no direct supervisory responsibilities.

COMPUTER SKILLS:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.

CERTIFICATES, LICENSES AND REGISTRATIONS:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions. 
• Valid automobile liability insurance.

Additional Information

Status: Full time/Non-Exempt 

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf