Job Description

JOB SUMMARY

Under the supervision of the Program Manager, the Rapid Rehousing Case Manager will provide filed-based services to homeless individuals who are enrolled in our Rapid Rehousing Program.  This program offers short-term rental subsidies combined with linkages to employment and other services in order to end clients’ homelessness as well as create longer term self-sufficiency.  Once clients have stable housing through the support of the Case Manager and Housing Specialist, the Case Manager will also be responsible for providing ongoing services that will assist clients to retain their housing and be good tenants and neighbors. 

ESSENTIAL DUTIES & RESPONSIBILITIES

The Case Manager’s key areas of responsibility include: 

KEY AREAS OF RESPONSIBILITY:

• Develop and implement an individualized service plan with clients that supports housing goals, increases income and mainstream benefits, supports employment opportunities, and addresses mental health/substance abuse issues, relapse prevention, medication management and any other risk factors that could impede accessing and/or maintaining permanent housing.
• Support clients as they navigate the housing process, including, but not limited to, housing location, landlord advocacy, rental application process, credit repair support, move-in support, and budgeting.
• Develop close working relationships with landlords, local service providers, outreach workers, case managers, and collaborative agencies.
• Provide ongoing case management services that will ensure successful permanent housing, decrease social isolation and reduce relapse risks, advocacy to deter evictions, and linkage and brokerage to any needed services such as medical/dental, mental health, substance abuse, life skills training, self-help, money management, meaningful community activities, volunteer services, job placement, etc.
• Utilize a harm reduction/housing first model when working with clients.
• Respond to urgent requests for assistance from clients or landlords as needed.
• Assist client with re-housing/ moving when needed.
• Keep thorough and high-quality case notes and enter in HMIS within 24 hours.
• Complete all forms required for rapid rehousing thoroughly and completely.
• Obtain and retain all required documentation (e.g., leases, income verification) as required by the program.
• Participate in all meetings with collaborative agencies and other community meetings as directed.
• Complete all requests for reporting in a timely manner.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES:

• Must be highly motivated and a self-starter.  The ability to communicate with and relate to a diverse group of people including clients, community, and other staff.  Must have excellent organizational skills and the capability to work in a fast paced environment.   
• Demonstrate experience in interviewing clients, making appropriate referrals and performing crisis intervention. Previous experience with rapid rehousing programs including HPRP, SSVF or other similar programs preferred.
• Demonstrate knowledge of substance abuse programs, homeless programs, and mental health services within the Los Angeles Continuum of Care. Candidates must have demonstrated knowledge of case management principles and intervention techniques specific to hard-to-reach, difficult to serve populations.
• Requires an ability to work flexible hours including some early mornings, evenings.  A bilingual/bicultural background is a plus.

EXPERIENCE:

• One year of experience providing services to persons experiencing homelessness.

EDUCATION:

• Bachelor’s degree from an accredited college or university in social work, human services or a related field; a combination of education and experience may be substituted.

DIRECT REPORTS:

This position has no direct supervisory responsibilities. 

COMPUTER SKILLS:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to use widely supported internet browsers.

CERTIFICATES, LICENSES AND REGISTRATIONS:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

Additional Information

Status: Full time/Non-Exempt

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf