Job Description

JOB SUMMARY

The Program Manager serves as a team leader providing supervision to program staff as well as overseeing day-to-day operations of the program. The Program Manager ensures the delivery of quality care in accordance to the rules and regulations established by contracted agencies as well as adhering to the mission of St. Joseph Center.

ESSENTIAL DUTIES & RESPONSIBILITIES

The Program Manager’s key areas of responsibility include: Key Areas of Responsibility:

• Provide supervision to a team of case managers and housing navigators that provide field-based services to homeless and formerly homeless individuals who are enrolled in the COVID Recovery Rehousing Program (COVID RRP).
• Oversee service delivery, consulting regularly with the Assistant Director of COVID RRP regarding quality control issues to maintain the highest standard of services.
• Coordinate the development of cooperative relationships with other service providers, police and public safety officers and/or any other community resources.
• Develop, review, and revise, as necessary, all administrative policies and procedures in keeping with program requirements. Essential Duties:
• Provide oversight to all program staff, monitoring monthly staff productivity.
• Oversee client referral and intake process.
• Closely track client charts, client progress notes, financial record keeping, and other mandatory programmatic forms.
• Track progress towards meeting programmatic goals.
• Provide assessment, crisis intervention, linkage to mental health and case management services.
• Prepare weekly and monthly progress reports.
• Monitor program budget during the fiscal year.
• Participating in other St. Joseph Center community, administrative and fundraising activities as necessary.

Other duties and responsibilities may be assigned. The duties and responsibilities listed are designed to provide typical examples of the work performed; not all duties and responsibilities assigned are included here, nor is it expected that all similar positions will be assigned every duty and responsibility.

Qualifications

QUALIFICATIONS

KNOWLEDGE, SKILLS & ABILITIES:

• Must be highly motivated and a self-starter. The ability to communicate with and relate to a diverse group of people including clients, community, and other staff. Must have excellent administrative and organizational skills.
• Demonstrated ability to manage and supervise professional and para-professional staff while handling multiple tasks and relating to diverse groups.

EXPERIENCE:

• One year minimum management and supervisory experience with a strong desire to support and mentor staff.
• Two years’ experience providing services in a community setting with homeless or at-risk population. Preferred experience working with Rapid Rehousing Programs (e.g. HPRP, SSVF).

EDUCATION:

• Master’s degree from an accredited college or university in social work, public health, human services or a related field preferred.

DIRECT REPORTS:

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

COMPUTER SKILLS:

• Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook) and widely supported internet browsers.
• Ability to collect and analyze data.

CERTIFICATES, LICENSES AND REGISTRATIONS:

• Valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Valid automobile liability insurance.

TRAVEL REQUIREMENTS:

• Travel in between work sites, for home visits, and as required to fulfill job responsibilities.

Additional Information

Status: Full-Time/Exempt 

Salary: DOE

Employment with St. Joseph Center is contingent on completion of satisfactory background check.

For consideration, please submit cover letter and resume. St. Joseph Center is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, national origin, disability, or status as a protected veteran. All applicants for employment are invited to voluntarily self-identify their gender, race, ethnicity, and veteran status, by completing the EEO Information. Providing your EEO Information is voluntary and refusal to self-identify will not subject applicants to any adverse treatment. Similarly, applicants who do self-identify will not be subject to any adverse treatment based on the information they provide.

St. Joseph center invites you to review the current "EEO is The Law" poster as part of the application process. A link to the current poster is located here.

 https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf