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Coordinated Entry Intake Specialist/Housing Navigator

St. Patrick Center

Coordinated Entry Intake Specialist/Housing Navigator

Saint Louis, MO
Full Time
Paid
  • Responsibilities

    JOB TITLE: Coordinated Entry (CE) Intake/Specialist/Housing Navigator AGENCY: St. Patrick Center REPORTS TO: Coordinated Entry Manager JOB DESCRIPTION REVIEW: September 2020 Summary of Position: Provide front door and comprehensive intakes and assessments to individuals experiencing homelessness. Divert from the homelessness whenever possible. Serve as an integral member of multi-disciplinary, housing-focused service team. The Housing Navigator knows the housing market and is an expert in locating affordable units for clients. The Housing Navigator will build relationships and secure commitments from landlords that are willing to work with persons that have high vulnerabilities and barriers to housing. Duties and Responsibilities of Position: • Complete Coordinated Entry Intakes for all individuals and families at-risk of or experiencing homelessness. o Ensure all paperwork is filled out properly by client and uploaded into Caseworthy. o Ensure clients have received appropriate resources and referrals at the time of intake. o Ensure clients are in both HMIS systems o Complete quarterly training record • Screen clients for prevention or diversion who are not literally homeless and refer them to services. • Accurately and appropriately perform VI-SPDAT assessments. o Ensure clients understand the CE process and next steps o All clients are given a Participant Rights Packet • Make 60 Day Follow-up calls to clients referred to the prioritization list. Follow procedure for documenting contacts. • Maintain an “A” on the Data Quality Report Card • Make appropriate and accurate referrals for clients into emergency shelter. • Will make appropriate referrals for clients to SPC and outside agencies. • Maintain an active role in the Student Training Program in the Welcome Center through formal Field or Task Supervision, or through a supportive position. • CoC/Agency Engagement: Serve on at least one task force or committee. • Will work closely with Reception and Client Services Monitor to ensure that client flow is maintained and runs smoothly • Will maintain up-to-date information on services provided by each program and Partner agency located at SPC • Will answer and/or direct incoming calls from potential clients, and case workers from other agencies, regarding the services that SPC provides. • Development: Participate fully and positively in a minimum of 1 training session bi-annually. • Leadership: Participate in St. Patrick Center Committees and/or St. Patrick Center leadership opportunities within the agency. • Fundraising: Participate in fundraising activities for St. Patrick Center. • Health and Safety: Assist in maintaining Health and Safety Awareness. Reporting knowledge, MANDT Team participation, and client and staff safety awareness. • Ability to de-escalate situations with clients. • Exhibit commitment to work ethic through punctuality and preparedness. • Accurately complete all personnel related documentation in a timely manner. • Communicate and interact with all clients, teammates, colleagues, and others professionally and positively. • Establish landlord and property owner relationships for the benefit of clients assessed through coordinated entry • Create and maintain a database of landlords and rental properties • Ability to conduct HUD Housing Inspections • Visit available units • Work closely with CE staff and housing providers to partner and share resources • Collaborate with CE Case Mangers to assist clients with locating appropriate housing • Attend Weekly Housing and Matching Meetings when needed • Familiar with MO tenant rights and laws • Familiar with application process for housing • Other duties as assigned DIRECT REPORTS: None KNOWLEDGE AND EXPERIENCE: • Bachelor’s degree in human services, counseling, social work or related field. • Prior experience working with socially/economically disadvantaged persons and assisting with job placement and development activities preferred. • Working knowledge of Microsoft Office and data entry experience. • Must obtain an “E” Class Driver’s License or out of state equivalent. SKILLS AND ATTITUDES REQUIRED: • Works ethically with integrity; treats people with dignity and respect; maintains confidential information; ability to work with a diverse population, to collaborate with colleagues, volunteers, and community providers while demonstrating the philosophy and values of St. Patrick Center. • Exhibits excellent verbal, written and interpersonal communication skills, including the ability to set strong personal boundaries. Values and contributes to team building.