The Engagement Staff position will assist in implementing the daily direct care of all clients/residents in compliance with treatment and program goals as a PRN (pro re nata - "as needed") for the Rosati Center, Shamrock and Women’s Night Program Emergency Shelter. Job duties may vary between assigned program locations as needed. RESPONSIBILITIES • Maintain a positive relationship with each client • Be familiar with each client’s diagnosis, medications and history in order to assist in the implementation treatment goals • Oversight of daily shelter operations • Ability to work in various settings (Rosati IRTS Program, Front Desk, Women’s Night Program, Women’s Emergency Shelter) • Assist in creating a comfortable atmosphere for clients/residents in shelter setting • Treat each resident with respect and keep good professional boundaries • Train, supervise and chart performance of residents doing assigned daily chores • Prepare, serve and properly store meals meeting standards of licensure • Report problems and concerns of behavioral and physical changes in clients/residents to Social Worker and respond/intervene in a therapeutic manner as needed • Assist in meeting license requirements of DMH / BJC program • Assist in meeting requirements of Emergency Shelter protocol • Complete daily documentation of each intervention with residents • Direct incoming calls in a timely and professional manner at the Front desk/Shelter • Maintain visitor and client logs at the Front desk • Retrieve and distribute incoming mail as needed to clients • Observe front desk monitor screens for unusual activities such as theft, intrusion and unwelcome visitors • Wash linens of vacated beds and monitors personal care items • Provide crisis intervention when necessary • Report unusual activities to 911, supervisor and any other necessary entities • Communicate regularly with supervisor for performance, feedback and special assignments • Perform any and all miscellaneous tasks as required or requested by Supervisor, Social Worker and/or management • Other miscellaneous and special projects as assigned KNOWLEDGE AND EXPERIENCE • Current Med Tech Certificate • Current proof of First Aid Training and CPR • Current physical/TB screen • Basic Microsoft Office skills. Word, Outlook and Excel required DIRECT REPORTS None SKILLS AND ABILITIES • Must be respectful of all individuals at all times • Be flexible and open to change • Understand and practice client confidentiality • Understand and practice client/staff boundaries • Able to coach clients/residents in an educational manner toward treatment goals • Ability to complete appropriate documentation of licensure and facility standards • Participate in interdisciplinary or multi-interdisciplinary team approach • Housing First philosophy knowledge • Ability to stay awake on shift PHYSICAL REQUIREMENTS • Able to sit/stand for extended period of time • Reaching by extending hands or arms in any direction • Finger dexterity to manipulate objects with fingers such as using a keyboard • Adequate and appropriate communication skills • Ability to see within normal parameters, view monitors and listen for disturbances • Ability to handle physical movement and tasks as required • Some lifting required