SUMMARY OF POSITION:
The Case Manager position will provide comprehensive continuum of services and individualized case management to address barriers to housing stability. The program staff will also provide in-home assistance and regular coaching through structured activities.
RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Enroll and maintain a minimum of 41 qualified applicants into program annually.
- Collaborate with partner agencies for referrals and resources.
- Assist participants by providing referrals or direct services.
- Facilitate recovery and relapse prevention meetings
- Conduct home visits weekly with participants.
- Assist participants with ADL’s
- Complete ongoing assessments to determine client needs.
- Complete monthly budget planning with residents.
- Participate in team staffing to discuss progress toward goals and self-sufficiency.
- Provide transportation to clients as needed.
- Conduct Housing Quality Standards Inspections annually.
- Complete required documentation for inspections, ie. Inspection reports, notices to landlords, etc.
- Complete re-certification annually for each resident
- Assist qualified candidates with housing search
- Network in the community monthly to obtain additional resources related to housing, employment, utility assistance, educational opportunities, etc.
- Coordinate services across SPC programs.
- Update all appropriate ECM/HMIS categories for each client seen on a daily basis.
- Maintain data in HMIS system for the Annual Progress Report.
- Provide in-home Living Skills instruction.
- Reinforce living skills techniques taught in class and independent sessions..
- Meet all performance measures outlined by grants.
- Assist with the coordination of agency-wide or seasonal projects such as School Supply distribution, Thanksgiving distribution, and Christmas distribution.
- Assist and complete special case management projects as directed by Program Manager and Senior Director.
KNOWLEDGE and EXPERIENCE:
• Bachelor of Social Work Degree or Related field
• Substance Abuse Certification preferred
• Knowledge of Housing First Model
• At least two years-experience working with low-income or homeless individuals/families.
• Minimum of two years-experience working with chronic homeless, chemically dependent and individuals diagnosed with mental health conditions.
• Basic knowledge of HUD Programs
• Experience with wrap-around services preferred
• Experience/knowledge of housing placements
• Experience in conducting home visits
• Understanding of area resources to provide quality referrals for individuals client needs
• Daily charting
SKILLS AND ATTITUDE:
• Respect and responsibility for the agency policy, including client confidentiality
• Possess multi-tasking abilities
• Excellent listening skills
• Understanding and empathy for the needs and concerns of low-income, chronic homeless, chemically dependent and individuals diagnosed with mental health conditions
• Excellent spoken and written communication skills
• Ability to analyze problems and make sound decisions
• Excellent organizational skills
• Ability to demonstrate creativity in client engagement
• Able to give and receive useful feedback and instructions
• Ability to use Microsoft Office computer software
• Ability to work independently as well as in team setting