IT Support Specialist

At St. Thomas Community Health Center our mission is to provide culturally competent healthcare of the highest quality, regardless of the patient’s ability to pay. Central to our mission is to acknowledging the role of institutional racism as causative of these disparities. As such, our work is directed toward

becoming an antiracist institution.

Job Summary

The IT Support Specialist is responsible for providing technical assistance, solutions, and support related to the installation and maintenance of computers, systems, software, applications, printers, peripherals, and related equipment. The ideal candidate should be able to troubleshoot problems, perform diagnostics, and resolve technical issues in a timely and efficient manner.

Responsibilities

Diagnose and resolve software and hardware issues, including desktops, laptops, printers, and other devices.

Troubleshoot basic network connectivity issues

Collaborate with other IT team members to resolve issues

Provide basic training and guidance to end-users on IT-related topics

Tracking/detailing hardware inventory

Qualifications

Required:

Basic knowledge of computer hardware and operating systems

Familiarity with common software applications (e.g., Google Workspace)

Strong communication and interpersonal skills to effectively interact with end-users and provide clear explanations and guidance

Ability to work both independently and collaboratively in a team-oriented environment

Demonstrated ability to multitask and prioritize tasks effectively

Preferred:

Previous experience in a customer service or technical support role

Experience with an Electronic Medical Record system

St Thomas Community Health Center offers a full competitive and comprehensive benefits package for full-time employees. Just a few of the great benefits we provide at St Thomas Community Health Center are:

Medical

Dental

Vision

Life Insurance

Accidental Death & Dismemberment

Short-Term Disability

Long-Term Disability