Job Description

• Provide warm, friendly, and professional service to hotel colleagues using the Staff Dining Room.
• Maintain the Staff Dining Room, buffet, beverage stations, tables, chairs, and service areas in a clean and organized condition.
• Assist with opening and closing procedures for the Staff Dining Room.
• Set up buffet stations, dining areas, utensils, condiments, beverages, and other required service items.
• Replenish food and beverage items throughout meal periods while maintaining proper presentation and cleanliness.
• Monitor buffet presentation and communicate low or depleted items to Culinary colleagues.
• Ensure food is presented according to established standards and procedures.
• Maintain appropriate temperatures and follow food safety procedures as directed.
• Clear used plates, trays, utensils, cups, and other items from tables and dining areas.
• Clean and reset tables throughout service periods.
• Empty garbage and recycling and maintain appropriate waste disposal procedures.
• Clean and sanitize tables, chairs, counters, beverage stations, buffet equipment, and other assigned areas.
• Maintain cleanliness of floors and other Staff Dining areas throughout the day.
• Restock utensils, napkins, condiments, cups, beverages, and other supplies.
• Assist Culinary and Stewarding teams with transporting food, dishware, and supplies as required.
• Maintain appropriate inventory levels and communicate shortages to leadership.
• Assist with special colleague meals, hotel events, celebrations, and other colleague engagement activities.
• Respond to colleague questions and requests in a friendly and professional manner.
• Communicate maintenance, cleanliness, safety, or equipment concerns promptly to the appropriate department.
• Follow all food safety, sanitation, hygiene, and workplace safety procedures.
• Maintain proper personal hygiene and professional appearance in accordance with hotel standards.
• Support Fairmont New Orleans colleague engagement initiatives by helping create a welcoming and positive dining environment.
• Maintain respectful and professional relationships with colleagues across all departments.
• Follow all departmental SOPs and Fairmont New Orleans policies.
• Perform additional duties as assigned.

Qualifications

• Previous food service, restaurant, cafeteria, hotel, banquet, or hospitality experience preferred.
• Previous experience in a high-volume food service environment is an asset.
• Food safety certification required or ability to obtain in accordance with applicable Louisiana requirements.
• Strong attention to cleanliness, organization, and presentation.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and service-oriented personality.
• Ability to work efficiently in a fast-paced environment.
• Ability to work independently and as part of a team.
• Reliable, responsible, and punctual.
• Ability to maintain a positive and professional attitude throughout the shift.
• Ability to follow food safety, sanitation, and departmental procedures consistently.
• Ability to work flexible schedules including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.

Additional Information

All your information will be kept confidential according to EEO guidelines.