Job Description

About the role:

We’re seeking a high-performing Staff Product Manager, reporting to the SVP, Product, to lead the evolution of Ignition’s Payments product, owning the infrastructure, capabilities, and customer experience that power how service businesses get paid.

Your focus will be ensuring we prioritise and deliver the right roadmap, build robust and delightful payment experiences, and drive adoption, engagement, and utilisation across our customer base.

You’ll operate as the product execution and systems leader for Payments: defining strategy through a product lens, translating customer, market, and operational insights into clear priorities, and working hands-on with Engineering and Design to deliver a world-class payments platform.

Why This Role Matters:

Ignition Payments is a critical growth pillar for the business. To reach our next stage of scale, we need a product leader who can connect deep customer understanding, analytical rigour, and execution discipline , turning strategy into sustained momentum.

This role exists to rebuild and strengthen product execution in Payments: ensuring Engineering and Design are empowered by clarity, that we’re building what matters most, and that customers experience a fast, reliable, and delightful way to get paid.

What your day to day will look like:

• Own the Payments product roadmap: Define, prioritize, and execute against product strategy across payment rails (ACH, PAD, card, etc.) and global markets.
• Business outcomes: Translate commercial objectives into product strategy and execution plans, ensuring alignment without conflating ownership.
• Develop a deep understanding of customer and market payment pain points: Regularly speak with customers, partners, and internal teams to understand how service businesses experience payments today and where friction, trust, and opportunity lie.
• Deeply understand payments infrastructure and user experience: Manage capabilities such as onboarding, payouts, reconciliation, fraud/risk controls, and reporting to optimize reliability, speed, and trust.
• Collaborate with Engineering and Design: Lead discovery, requirements definition, and delivery to ensure a tight feedback loop and strong execution quality.
• Partner cross-functionally: Work closely with Product Marketing, Sales, Customer Success, Support, and Fraud/Risk Ops to ensure the product is well-adopted, well-supported, and well-understood.
• Drive adoption and utilization: Use quantitative and qualitative insights to identify barriers to activation, deepen engagement, and increase payment volume across the base.
• Build a culture of experimentation and learning: Use first-principles thinking and test-and-learn approaches to validate assumptions, iterate on solutions, and deliver measurable impact.
• Be data-driven and outcomes-focused: Define success through customer and business metrics, not feature output. Establish clear KPIs and leverage data to guide prioritization, decision-making, and retrospectives.
• Optimise systems and scale: Continuously improve reliability, compliance, and performance of global payments infrastructure in partnership with external providers (e.g., Stripe).

Qualifications

What you need to succeed:

• 7+ years of product management experience , with 3+ years in Payments or FinTech , ideally focused on payment rails, authorisation flows, or transaction infrastructure.
• Strong technical fluency in payment rails (e.g. ACH, PAD, credit/debit card, etc.) and payment providers (e.g. Stripe, Adyen, Plaid, or similar).
• Proven ability to deliver high-availability financial systems that balance compliance, risk, and exceptional user experience.
• Demonstrated success using data and experimentation to drive insight, prioritise effectively, and measure impact.
• Strong customer empathy and experience translating qualitative and quantitative feedback into clear product decisions.
• Exceptional collaboration skills and low ego , you work as part of a team focused on outcomes, not ownership.
• Adept at structuring ambiguous problems , making tradeoffs, and aligning cross-functional teams around what matters most.
• Clear, concise communicator who drives clarity and accountability across technical and non-technical audiences.

You’ll Thrive Here If You:

• Care deeply about understanding customer problems and market dynamics before building solutions.
• Take pride in shipping reliable, high-quality systems , not just shipping quickly.
• Approach complex problems from first principles , and believe learning and iteration are part of great execution.
• Value clarity, accountability, and teamwork over personal ownership or ego.
• Are motivated by solving hard, operationally complex challenges in payments and infrastructure.

Additional Information

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 401k program with employer matching
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Paid parental leave
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, vision and life benefits
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)

Experience comes in many forms, and skills are transferable, please consider applying, even if you don’t tick all the boxes.

Ignition committed to paying our team members fairly, clearly, and above all, paying for growth and performance. This role has a minimum annual salary of $165,000 and maximum annual salary of $225,000. You’ll notice the range is intentionally broad - this reflects the journey we expect someone to take in the role: from early skill development, to becoming accomplished and highly proficient, all the way through to consistently delivering excellence.When hiring talented individuals to join the our team, we’ve found that new team members are best set up for success when hired toward the midpoint of the range, depending on their existing experience and alignment to the role. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact. Our Talent Acquisition team will discuss compensation and benefits in more depth with those selected to interview with us.

Ignition is an equal opportunity employer, providing fair consideration to all applicants regardless of background.

Ignition is committed to providing accommodations throughout the hiring process. If there’s a fit, we’ll work with you to meet your accessibility needs. For questions, requests, or alternate formats, contact us at careers@ignitionapp.com.