Job Description

What you get to do in this role:

As a Staff Systems Engineer, you will be part of a team that is creating the next generation Build and Release platform that is heavily cloud-based in AWS using EKS, Kubernetes, and Docker with thousands of instances under management for ServiceNow. We need your expertise to design, monitor, measure, optimize, and ensure that we plan for the capacity to deploy services required to enable enterprise scale software development, quality engineering, and production releases. This includes the following responsibilities:

• Design and implement system and application health dashboards – both internal to the team, and external users – tracking metrics necessary to meet organizational SLAs.
• Manage and report utilization and capacity across the infrastructure to provide management with current and projected cost information.
• Provision, monitor, and manage cloud infrastructure in AWS using cutting-edge Infrastructure-as-Code methods and to scale the Build and Release Platform.
• Support the Build and Release platform for a fast-growing development organization with over 5000 engineers.
• Manage and maintain the CMDB and DCIM tools to ensure accurate infrastructure data.
• Guide and mentor the Infrastructure and Operations Team in the management of O/S and application patching, critical data protection, and operating performance.
• Using data gathered through system and application monitoring, identify potential capacity issues, and develop plans to proactively modify configurations before problems occur.
• Troubleshoot, resolve problems, perform root cause analysis, and document solutions to improve time to discovery and time to resolution.
• Identify recurring problems, opportunities for self-healing, and then automate as appropriate.

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Exceptional troubleshooting skills – and a genuine curiosity about how things work
• Ability to quickly learn new technologies, evaluate applicability to our environment and apply them appropriately
• Strong networking, Kubernetes, Infrastructure/Configuration as Code skills
• Passion for automation, continuous improvement, and DevOps culture
• Clear verbal and written communication skills
• Security and compliance minded
• A strong commitment to customer service

Preferred Qualifications:

• Experience supporting enterprise-scale hybrid cloud and on-prem environments
• Experience managing, analyzing, and improving infrastructure systems
• Fluency in one or more of the following technologies:
  • Amazon Web Services
  • VMware
  • EKS / Kubernetes / Docker
  • Prometheus / Grafana / LogicMonitor / Splunk
  • Chef / Ansible/ Terraform / Cloudformation
  • Jenkins/ Nexus/ Github
  • Linux (CentOS / Ubuntu / RedHat)
  • Windows (Desktop and Server)
  • MacOS

Basic Qualifications:

• 8 years hands-on experience with cloud infrastructure automation, system engineering, and monitoring implementation (bonus points for deep knowledge of AWS, VMware)

JV20

MD25

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate!

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact globaltalentss@servicenow.com for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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