Job Description

We are seeking IT Technicians to join our Knoxville team! You will resolve computer-related issues for your clients and we will provide a thorough 4 week paid training process. We are currently hiring for 2nd shift (4pm-12:30am). This is an in-office position.

RESPONSIBILITIES:

• Provide technical assistance with computer hardware and software
• Resolve issues for clients via phone or electronically
• Recommend hardware and software improvements
• Track customer issues and resolutions

QUALIFICATIONS:

• Minimum 2 year degree in computer science or 2 years IT support experience
• Must have reliable transportation
• Previous customer service experience
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor