Job Description

As a Staffing Coordinator , you will support the daily coordination of caregiver schedules and client services, ensuring appropriate staffing coverage and exceptional customer service. Acting as the primary coordinator for your assigned caseload, you'll partner with caregivers, clients, families, and internal teams to ensure services are scheduled, staffed, and delivered successfully.

This is a high-volume, fast-paced role requiring strong follow-through, sound judgment in urgent situations, and the ability to manage competing priorities while maintaining a positive experience for clients and caregivers.

• Scheduling & Coverage Coordination: Coordinate caregiver schedules, ensuring appropriate caregiver matching, continuous coverage, and timely response to call-offs, schedule changes, and urgent staffing requests.
• Client, Family & Caregiver Communication: Serve as a primary point of contact for caregivers, clients, and families by providing scheduling updates, addressing service concerns, communicating changes, and delivering exceptional customer service through high-volume phone and written communication.
• Service Coordination: Coordinate new and ongoing services by communicating client needs, caregiver availability, and scheduling updates to ensure continuity of care.
• Interdisciplinary Collaboration: Partner with recruiting, operations, and other internal teams to support staffing needs, caregiver onboarding, and successful service delivery.
• Scheduling & Service Utilization Monitoring: Monitor caregiver schedules, authorized service hours, staffing needs, and client schedules to identify coverage gaps, maximize utilization, and support new referrals and service requests.
• Documentation & Operational Support: Maintain accurate scheduling records, caregiver communications, and client updates within company systems while adapting to shifting priorities in a fast-paced environment.

Qualifications

** MUST HAVE:**

• Education: High school diploma or equivalent.
• Language Skills: Bilingual (English and Spanish).
• Scheduling & Coordination Experience: 2+ years of experience in staffing, scheduling, service coordination, healthcare, home care, or a related customer service environment.
• Customer Service Experience: Experience working in a phone-based environment (approximately 65% of duties), requiring strong prioritization, responsiveness, and real-time coordination of schedules and service needs.
• Microsoft 365 Proficiency: Advanced Microsoft 365 skills (Excel, Word, PowerPoint, Teams, SharePoint).

_ NICE TO HAVE:_

• Healthcare & Home Care Experience: Experience working in healthcare, home care, or caregiver staffing environments.
• High-Volume Scheduling Experience: Experience managing caregiver schedules, call-offs, urgent staffing requests, and competing priorities in a fast-paced environment.
• Scheduling & Care Coordination Systems: Experience using scheduling or care coordination platforms such as MatrixCare or similar systems.

Additional Information

_ SKILLS CRITICAL FOR SUCCESS:_

• Ownership & Accountability: Takes full ownership of assigned caseload, proactively identifying staffing gaps and driving follow-through. Works independently, escalates appropriately, and prioritizes service continuity.
• Communication & Relationship Management: Builds strong relationships with clients, families, caregivers, and internal partners. Communicates clearly, professionally, and confidently while providing exceptional customer service.
• Urgent Response & Calm Under Pressure: Stays composed in fast-changing situations. Responds quickly to urgent staffing needs while remaining solution-focused during high-stress conversations or service disruptions.
• Judgment & Adaptive Problem Solving: Makes sound decisions in real-time situations with competing priorities. Adapts quickly to changing schedules, caregiver availability, and client needs.
• Emotional Intelligence & Professionalism: Balances empathy with professionalism in sensitive conversations. Builds trust with clients and caregivers while maintaining appropriate boundaries.
• Collaboration & Team Support: Works closely with recruiting, payroll, operations, and peers to ensure staffing coverage and continuity of care. Actively supports teammates during high-volume periods.
• Adaptability: Thrives in a constantly changing environment with shifting priorities, urgent requests, and unpredictable staffing needs.

_ WHY YOU'LL LOVE THIS ROLE:_

You'll join a collaborative team that values communication, initiative, and problem-solving. If you enjoy building relationships, working with a sense of urgency, and balancing both people-focused and operational responsibilities, this role offers meaningful work with visible impact every day, where no two days are ever the same.

This role is highly dynamic and reactive; no two days are the same, with priorities shifting rapidly based on client needs, caregiver availability, and urgent service requests.

IMPORTANT INFORMATION:

We believe in supporting not only those we serve but also each other, fostering a collaborative and supportive work environment for all. Dungarvin, Cambrian, and Compass are Equal Opportunity Employers.

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