Description: This position has primary responsibility for staffing and scheduling services. This position involves extensive telephone work and interaction with caregivers, clients, and health care professionals.

Education: High School Diploma/GED required; CNA or HHA in good standing preferred

Qualifications: Excellent telephone and interpersonal skills. Must be well-organized and have good attention to detail. This position requires at least 2 years of experience in staffing or customer service in a health care setting. Experience in senior service setting preferred. Must be a good problem solver and able to work independently.

Reports to: Administrator

Primary Duties:

Matches appropriate caregivers to cases based on personality, availability, and skill set.

Makes sure that all cases are covered and arranges for substitute/back-up coverage as necessary.

Handles/resolves caregiver issues, problems and scheduling changes.

Provides information about services to prospective clients.

Responsible for maintaining client files and keeping them up to date.

Responsible for verifying authorization of services with payors.

Serves as the point of contact for clients, caregivers and case managers

Counsels caregivers regarding attendance or performance issues.

Works closely with Business Manager to ensure that hours and pay rates are correct for payroll and billing rates are appropriate for invoicing.

Participates in on-call rotation as needed.

Hours: 9:00 AM – 5:00 PM, Monday through Friday

FLSA Status: Salaried exempt

*Certain positions with our agency require Level II background screening through the Florida Care Provider Background Screening Clearinghouse. Official screening requirements and information are provided by the Agency for Health Care Administration (AHCA) at: https://info.flclearinghouse.com