Job Description
AREAS OF SUPPORT:
Primary areas of support include:
· NOW Core Platform – Security, CMDB, Discovery
· ITSM – Service Portal, Request Fulfillment (Catalog) Incident, Request, Knowledge, Change & Asset Management, Virtual Agents, On Call Scheduling
· ITBM – Project Portfolio Management, Idea, Demand, Agile Development & Test Management
· ITOM – Discovery, Service Mapping, Event Management, Cloud Management
· SAM – Software Asset Management
· HAM – Hardware Asset Management
· Sec Ops – Security Operations
· Performance Analytics
· GRC – Governance, Risk and Control
· Virtual Agent
· WSD – Workplace Service Delivery
RESPONSIBILITIES:
· Responsible for the technical specification and implementation of ServiceNow products
· Provide expertise on technical questions related to development of ServiceNow functions
· Develops the technical solutions, work with developers to implements them and performs the component integration tests
· Work with development team and ServiceNow to provide support and implement technical solutions to resolve issues
· Coordinate with Project Manager to plan roadmaps, sprints and releases
· Provide demos to customers for developed solutions and obtain feedback to improve products
· Work with QA and testing teams to coordinate UAT and Smoke testing
· Coordinate system upgrades to latest version of ServiceNow
PREFERRED SKILLS/EXPERIENCE:
· Ideal candidate must be self-motivated team player with a proven track record implementing and maintaining ServiceNow solutions
· Candidate must be organized and analytical, adept at working in a team environment, able to implement on time to a project schedule, and able to handle multiple priorities in a fast-moving environment.
· Experience with Agile Development methodology
· B.S. degree in Information Technology, MIS or equivalent preferred
· ServiceNow Certified System Administrator
· System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
· Experience with relational databases (e.g. MySQL, Oracle)
· Customizing ServiceNow UI
Company Description
Staffing Technologies has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon, our Parent Company, specializes in and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare, and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.
Staffing Technologies has 20+ Years of IT Staffing and Consulting Experience. Headquartered in Overland, KS, we have 9 Offices Nationwide and have 3 Global Delivery locations. Saicon, our Parent Company, specializes in and has rich experience filling various type of job roles (Both IT & Non IT) in Retail, Consumer Products and Brands, Insurance, Logistics and Travel, Banking and Financials, Manufacturing, Healthcare, and Life Sciences, Telecom, Media & Entertainment, Professional Services, Government and Public Sector.