Job Description

Shift Schedule: M – F 8 – 5PM

WORK LOCATION: San Francisco, CA 94103

Client Job Description:

UST is looking for Information technology IT professional who helps users resolve issues with computer hardware or software. They respond to user inquiries, assess problems and issues with IT equipment and applications, and help resolve these issues for users. The ideal candidate must possess excellent written and verbal communication skills with the ability and knowhow to collaborate effectively with experts and work closely with other IT department to provide assistance on tasks that are outside the scope of their knowledge or expertise

RESPONSIBILITIES:

·         Staff the TechZone desk at the Denver office between 8:30 - 5:30. Hours may change to accommodate special company events Use SERVICENOW ticketing system for incident resolution

·         Prioritize multiple concurrent tasks and address the most urgent first

·         Provide basic troubleshooting of Windows 10

·         Provide basic troubleshooting of Microsoft 365 applications, Zoom, Chrome, Box, and various other business applications.

·         Install electronic equipment including desk setup, desk moves, moving equipment, installing equipment, and removing equipment Track, maintain, and organize electronic equipment stock Image laptops and desktops with Windows 10

·         Communicate with customers in a timely, effective, and professional manner

·         Escalate incidents to the Service Desk when necessary

·         Follow documented IT processes and procedures

·         Must be able to move at a quick pace

·         Must be able to prioritize several concurrent issues to address the most urgent first Direct end users to an internal IT support desk for any duties not described above

REQUIREMENTS:

·         Three to four years experience in Administration or related field and/or training.

·         Advanced level skills with desktop, laptop and mobile device hardware, and video conferencing technologies

·         Excellent customer service skills Ability to carry out specific oral and written instructions Meticulous attention to detail and accuracy

·         Execute responsibilities with a sense of urgency and follow-through Positive, proactive work ethic and approach Proven ability to communicate effectively oral and written with customers, peers, management, contractors and vendors

·         Demonstrated abilities to prioritize and manage multiple assignments in a fast-paced environment to meet deadlines with efficiency and accuracy Show tact, discretion, confidentiality and good judgment in handling sensitive and confidential matters and documentation Polycom Video Conferencing Equipment Lenovo Hardware

·         Experience HP Hardware Experience Apple Mobile Device Experience

ADDITIONAL INFORMATION

·         Provide day-to-day configuration, monitoring, and support for specific aspects of IT infrastructure network administration, system administration, unified communication etc. to standards as applicable

·         Analyze alerts to determine server, database, application, network link failures Install and configure servers software, applications, tools and patches, as needed

·         Engage service desk to log tickets Resolve systems, application, hardware and network trouble tickets Track related IT issues, coordinate resolution and assist in driving issues to closure

·         Escalate high severity issues and chronic problems to other technical teams for resolution if needed Provide timely follow through with customers and IT peers on IT service requests and tasks

·         Maintain a consistent high quality of work across all responsibilities

Company Description

We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you!