Job Description

As a Stakeholder Channel Analyst, with oversight and support from leadership, you will be responsible for the analysis, execution, and operations of channels used by customers. You will ensure alignment of a continuously optimized channel by leveraging user and market research, channel economics, user personas, and ongoing Voice of the Customer (VOC) feedback through measurements. You will also partner with key stakeholders to identify and prioritize specific user needs for features and enhancements. Lastly, you will build and develop trusting relationships with a variety of stakeholders in order to ensure an effective channel user experience.

Qualifications

Preferred:

• Prior experience from a leading consumer brand recognized by customers for experience
• Consumer product or internet software product management experience
• Three or more years working in agile software delivery teams
• Prior experience working with design professionals, within a design thinking process
• Prior experience managing the strategy, roadmap and operations of consumer digital customer service channels, preferably including mobile experience.

Required:

• Bachelor's Degree or direct and applicable work experience
• Four years relevant experience including:
• Ability to contribute to data-driven business decisions
• Experience with agile business analysis, including documentation of user stories and test requirements, process documentation
• The ability to work well in a team environment and be capable of building and maintaining positive relationships with other staff, departments, and customers.
• Ability to identify approaches, risks, mitigation strategies to meet functional user needs.
• Consulting skills required with, excellent communication, collaboration and interpersonal skills
• Travel limited, 5% at most

Additional Information

a. In collaboration with leadership, execute on designated components of a multi-year roadmap for assigned channels used by internal and external customers.

b. Analyze channel usage and interpret research, in order to create solutions that meet those needs. Incorporate research and feedback into analysis of channel performance data and make suggestions for improvement after specific channel features launch.

c. Contribute to the management of investments for the assigned channels by participating in the project and operational processes, and in the identification of new features and functionality for the user.

d. Partner effectively with Experience Design and Experience Execution teams to ensure channel roadmap priorities align with user experience product strategy and roadmaps.

e. Assist in coordinating with the Business Process Execution teams during the discover, design, and delivery phases for each release within the channel roadmap.

f. Partner with leadership, technical experts, user experience design experts, business process execution teams and other stakeholders to contribute to logical feature/functionality multi-year release plans.

g. Participate in ideation and design thinking sessions in cooperation with appropriate stakeholders to ensure goals are accounted for in the channel roadmap. Work collaboratively with Experience Leads, Experience Managers, Business Systems Analysts and other stakeholders to ensure that detailed requirements are in alignment with channel and user experience goals and roadmap. Work collaboratively with UX Designers to ensure that experience designs are in alignment with user goals.

h. Understand related industry trends that can create business and user value.

i. Work collaboratively with appropriate stakeholders and leadership to ensure the execution of channel roadmaps are effectively aligned to active and planned projects.

j. Other duties as assigned.

All your information will be kept confidential according to EEO guidelines.

_ _ An Equal Opportunity Employer__

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