PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CUSTOMER CONTACT CENTER SUPPORT REPRESENTATIVE

Created by The Coinage Act of 1972, this brand works directly with the Department of Treasury. This brand is the Nation’s sole manufacturer of legal tender coinage and is responsible for producing circulating coinage for the Nation to conduct its trade and commerce. This brand also produces coin-related numismatic products, including proof, uncirculated, and commemorative coins for collectors; Congressional Gold Medals as well as Silver and Gold Bullion coins for investors.

REMOTE TRAINING AND PRODUCTION 

HOO: 

7am – 11pm, Sunday - Saturday

LOOKING FOR:

• MUST COMPLETE US FEDERAL FINGERPRINT AND OBTAIN NCIC CLEARANCE
• Excels at Written/Verbal Communication
• Commitment to product knowledge
• Ability to multi-task
• Pleasant and professional telephone etiquette
• Good listening, probing and people skills
• Soft sales skills
• Take charge attitude
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Regular and punctual attendance is a must
• 6 months relatable customer service experience
• High School Diploma or equivalent
• PC literate and basic typing skills (at least 25 - 35 wpm)

 MUST HAVE:

• Internet Access (hard wired connection, not Wi-Fi)
• Quiet work area devoid of distractions

Pre-employment background screening and drug test will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

Required Skills Required Experience

1. Provides quality services and assures that all patients are processed and imaged within scheduled appointment time.
2. Acts as department’s liaison by informing the patient for their procedure and allow the patients to ask any related pertinent questions.
3. Allows for maintaining a good rapport between patients, visitors, physicians, co-workers, etc.
4. Maintains communication with all modalities to ensure timely through-put of patients.
5. Assures that all protocols and guidelines that have been established are met so that it does not affect patient care.