This position is responsible for managing a portfolio of customers in the US, for a defined range of customer accounts, within the Porta Kleen Business Unit. Responsibilities will be to manage past due receivables, resolve disputed and or short paid invoices, and other duties assigned by the Credit & Collections Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Collection Efforts

• Contact customers with past due balances in order to facilitate payment
• Contact can be made via fax, phone, letter, email or all in order to best reach the appropriate individuals within the organization
• The submission of invoices via online, web-based applications
• Responding to phone, fax and email inquiries of Porta Kleen customer base and internal Porta Kleen customers (Field Sales & Service team members and remotely located Office Managers)

Dispute Resolution

• Research and resolve disputed invoices in order to collect payment
• Work with functional departments within Porta Kleen to determine the credibility of customers’ dispute and or short payment and to determine the most appropriate way to clear outstanding items

****Other Functions & Duties

• Key & Post Customer Payments
• Creation of manual Invoices
• Special Tax Projects as assigned by Credit Manager
• Inventory Counting (bi-annually)
• Credit Inquiries from existing customers
• ACH & EFT payment request forms
• Preparation and Mailing of customer statements
• Requests from Auditors, quarterly and annually
• Back up other members of Credit & Collections Team during vacations and time away from office

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. In addition, the individual must possess the following:

• Strong ability to interface with other departments and teams in a professional and cooperative manner.
• Must be a self-starter who will identify problems and initiate corrective actions without specific direction from Credit & Collections Manager.
• Strong customer service, analytical, and reasoning skills. Better than average written and communication skills required. Ability to communicate relevant issues to senior financial management.

Strong analytical and reasoning skills. Ability to analyze data and processes to determine ways to improve account management techniques, collections, and past due accounts.

Required Skills

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Required Experience

EDUCATION and/or EXPERIENCE Bachelor’s degree in business, marketing, finance, or closely related discipline is preferred; Associate Degree in Accounting, Finance or General Business helpful, plus related work experience. Business to Business Collections experience is required.

Strong PC skills including the ability to use multiple system tools such as Microsoft Excel, Microsoft Outlook, Microsoft Word and Business Objects. JD Edwards Experience preferred but not a requirement.

MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.