PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CUSTOMER CONTACT CENTER SUPPORT REPRESENTATIVE

Created by The Coinage Act of 1972, this brand works directly with the Department of Treasury. This brand is the Nation’s sole manufacturer of legal tender coinage and is responsible for producing circulating coinage for the Nation to conduct its trade and commerce. This brand also produces coin-related numismatic products, including proof, uncirculated, and commemorative coins for collectors; Congressional Gold Medals as well as Silver and Gold Bullion coins for investors.

DETAILS: 

REMOTE TRAINING AND PRODUCTION

HOO: 

7:00 AM– 11pm Sunday - Saturday

LOOKING FOR:

• MUST COMPLETE US FEDERAL FINGERPRINT AND OBTAIN NCIC CLEARANCE
• Excels at Written/Verbal Communication
• Commitment to product knowledge
• Ability to multi-task
• Pleasant and professional telephone etiquette
• Good listening, probing and people skills
• Soft sales skills
• Take charge attitude
• Enjoys the challenges that a customer service job can present
• Flexible, open minded and solution oriented with the ability to adapt to the fast paced Internet environment
• Analytical/problem solving skills
• Excellent judgment and decision making skills
• Strong verbal and written communications skills
• Understand customer service processes and procedures
• Regular and punctual attendance is a must
• 6 months relatable customer service experience
• High School Diploma or equivalent
• PC literate and basic typing skills (at least 25 - 35 wpm)

MUST HAVE:

• INTERNET ACCESS (HARD WIRED CONNECTION, NOT WI-FI)
• QUIET WORK AREA DEVOID OF DISTRACTIONS

 Pre-employment background screening and drug test will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.  

Required Skills Required Experience

1. EVALUATION – Obtains pertinent medical and social history.  Performs thorough and accurate evaluations using techniques to objectively measure physical and functional status.  Determines functional and measurable short and long term goals and designs an appropriate treatment program.  Considers discharge options at time of initial evaluation.

2. TREATMENT – PERFORMS TREATMENT AS OUTLINED IN THE INITIAL EVALUATION.  MODIFIES TREATMENT AS NECESSARY, UPDATES GOALS AND RE-EVALUATES DISCHARGE PLANS THROUGHOUT THE COURSE OF TREATMENT.  DEMONSTRATES THOROUGH KNOWLEDGE OF TREATMENT TECHNIQUES AND APPLIES APPROPRIATELY.  TREATMENT SHOULD INCLUDE PATIENT AND FAMILY EDUCATION AND COMMUNICATION/INTERACTION WITH APPROPRIATE TEAM MEMBERS.

 DOCUMENTATION – CLINICAL DOCUMENTATION IS TIMELY, OBJECTIVE AND COMPLETE.  ADMINISTRATIVE DOCUMENTATION INCLUDING BUT NOT LIMITED TO BILLING AND OUTCOME MEASURES IS ACCURATE AND TIMELY.

EDUCATION – ASSUMES PERSONAL RESPONSIBILITY FOR CONTINUING EDUCATION AND PROFESSIONAL DEVELOPMENT.  PROVIDES EDUCATION TO THERAPY STAFF, SYSTEM EMPLOYEES AND COMMUNITY.  (NOTE, OUTPATIENT ONLY: MAY ACT AS CONSULTANT TO PULMONARY REHABILITATION PROGRAM, LEADING A REGULARLY SCHEDULED CLASS ON BODY MECHANICS AND ENERGY CONSERVATION SKILLS AS WELL AS RECOMMENDING INDIVIDUAL TREATMENT AS APPROPRIATE).

 SUPERVISION – SUPERVISES THE PATIENT CARE ACTIVITIES OF ASSISTANTS, AIDES AND VOLUNTEERS.  DELEGATES ROUTINE CARE TO SUPPORTIVE PERSONNEL AS APPROPRIATE.  MAY SUPERVISE STUDENTS.