PFS Company Statement:

PFS is a global commerce services company. We help leading brands deliver exceptional commerce experiences worldwide. We are a diverse team with distinct interests, skills, and backgrounds collaborating across all facets of commerce—from business consulting and design to technology and operations. Together, we take pride in performing at our best to produce the best possible results for our client and their clients.

Company Vision:

1. We will provide a Full Commerce Solution
2. We will be World-Class at Every Service we offer
3. We will engage with our clients as a Strategic Partner

CONTACT CENTER PHONE REPRESENTATIVE

Respond to inbound phone calls, up sell/cross sell additional items and resolve customer’s issues. Utilize system tools provided to perform job function.

DESCRIPTION: 

One of the world leading Fortune 200 companies that have built up some of the most popular brands of Tobacco (PFS Provides response and fulfillment for prizes, and redeemable coupons for these tobacco brands) 

HOO: 

8am- 9pm Monday - Friday. 8am-4pm Saturday-Sunday

LOOKING FOR:

• MUST BE 21
• College degree is preferred but not required
• Must have strong service background with proven experience building customer connection, de-escalating problems and providing a high level of customer satisfaction to every caller. Outgoing, friendly, and charismatic personality
• This brand desires individuals that are have an ability promote excellence in customer service through compassionate customer interactions
• This campaign is all about the ICE factor or "Ideal Customer Experience"

Pre-employment background screening will be conducted.

PFSweb Inc. is an EEO/AA - M/F/Disability/Protected Veteran Status employer.   

Job Level/Salary Grade: Associate

Exemption Status: Non Exempt

Required Skills Required Experience