GENERAL SUMMARY
Provides supervision and leadership to the Slot Technicians on their assigned shift. Ensures fast, friendly, timely and thorough repair and maintenance of all slot related equipment while adhering to all laws, gaming regulations, policies and procedures. Act as an expert on the proper operation and repair of slot equipment and counsel’s management and the Gaming Commission/representative on machine, regulatory and customer complaint issues and problems.
CORE SCOPE OF POSITION
- Leads Slot Technicians in providing fast, friendly, courteous, and helpful service to all guests.
- Directly supervises Slot Technicians including providing team members with schedules, work assignments, training, directions, accountability for results (follow-up), rewards, disciplinary actions, information, and performance reviews.
- Ensures all machine repairs are performed in a timely and professional manner and all documentation is completed thoroughly and accurately.
- Assigns Slot Technicians to daily tasks.
- Keeps current with the latest slot industry technical developments and makes recommendations to management to ensure that Viejas is always on the "forefront" of relevant trends.
- Safeguards company assets.
- Responsible for the installations, removal, conversion, and relocation of games.
- Makes certain that all slot areas are clean and safe.
- Ensures that all laws, gaming regulations, policies and procedures are followed.
- Promotes teamwork within Slot Operations and with other departments.
- Practices Viejas Guest Service Standards while performing job duties and responsibilities.
- Expected to learn new platforms and products as well as assisting others in the learning process.
- Coordinate with and assist Slot Supervisors.
- As directed by the Slot Technical Manager, responsible for administration and maintenance of all gaming machines, systems, and sub-systems.
- Performs all other related duties as assigned.
STYLE SERVICE COMMITTMENT
All Team Members commit to delivering Viejas STYLE Service, our own unique delivery of hospitality service that creates an experience our Guests never want to leave. As a Viejas Team Member, your commitment to – and upholding of --- these standards is important and necessary to ensure Viejas is a place our Guests and Team Members enjoy as a place to stay, play, dine and work!
INTERACTION
- Interacts with internal and external guests with a positive attitude and professionalism at all times.
LEADERSHIP
Is a role model of the Viejas’s service culture.
Leads by example and creates strong morale and engagement in his/her team.
Communicates company and departmental goals and fosters open communication across the department.
Fosters a culture of accountability, providing regular feedback to team members, including celebrating successes and addressing areas needing improvement.
Manages conflict effectively; listens and assesses situations; takes action to resolve.
SUPERVISION
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems.
Required Skills
KNOWLEDGE AND SKILLS
- Ability to maintain a high level of confidentiality.
- Ability to work in a fast paced, high pressure environment while demonstrating good personal relations/guest service skills.
- Strong verbal, written and interpersonal skills.
- Excellent attention to detail and organizational skills.
- Good supervisory skills with the ability to resolve problems as they arise and handle situations in an expedient manner.
- Must be a self-starter with the ability to adjust to change.
- Computer literate with working knowledge of MS Word and Excel a plus.
- Ability to work flexible schedules including days, weekends, overnight and holidays.
Required Experience
EDUCATION/CERTIFICATION
- Must be 21 years of age, or older.
- AA Degree in Electronics preferred, but not mandatory
EXPERIENCE
- 1 to 2 years related experience and/or training or equivalent combination of education and experience.
- 3 years management experience.
- 3 years slot performance experience.