Job Description

POSITION: IT Associate LOCATION: Lebanon, PA ATTRACTIVE SKILLS/EXPERIENCES:

• High School Diploma or Equivalent (required) Associates or
• Bachelor’s Degree in Information Technology, Computer Science or other related field (preferred)
• Experience (2+ years) of professional experience in Information Technology or comparable experience
• Experience and knowledge with computer hardware and software troubleshooting  
• Experience and knowledge with TCP/IP networking
• Experience and knowledge in MS Office and other Windows software
• Experience and knowledge with Automated Visual Inspection (AIS) and MES
• Ability and willingness to work in office and in a production floor setting with moderate noise
• Ability and willingness to work in fast-paced, matrix structured organization
• Willing to work traditional business hours (8am to 5pm) during weekdays (M-F) with the flexibility to accommodate supporting the 24/7 shift schedule

SUMMARY / OBJECTIVE: Provide technical support for Information Systems for both hardware and software components.  Provide direct end-user support, in addition to, general administrative support for the department.  Ensure inquiries and requirements are satisfied in a timely, accurate and complete fashion. Consistently follow existing processes and procedures, while also focusing on continuous improvement measures to achieve department objectives.  

• Troubleshoot and resolve computer systems issues to include root cause investigations and analyses, while also implementing subsequent corrective/preventative action(s) to eliminate recurrence 
• Follow Information Systems processes for incident management, change management and configuration management 
• Support site implementation of Information Systems projects with support from both local and corporate contacts, including Technical Services(TSE) and Operations Technology groups
• Administer user rights in applicable site systems (ex: AD, Sinic, MES, etc.) in accordance with company guidelines and standards 
• Participate in continuous improvement for Information Systems and processes; develop and document best practices 
• Support hardware and software updates and any associated process changes
• Perform necessary and applicable trainings, for both current employees and new hires, to ensure proper end-user know-how  
• Participate in projects within scope/area of responsibility
• Keep skills and knowledge current with regard to new IT advances, requirements, and regulations 
• Maintain a safe, clean and secure workstation by adhering to company compliance standards, procedures and regulations
• Help implement new concepts of IMSU/EHS in area of responsibility, while adhering to all safety policies and regulations 
• Apply roles and responsibilities in accordance with LEAN manufacturing practices
• Follow cGMP, along with Corporate policies and procedures and site level guidelines