About Us:Startup Bunker’s workspace design features private offices, in a variation of sizes and shapes, allowing a comfortable and ample space for teams of 1-50+, surrounded with acoustically enhanced glass walls and decorated partitions in order to create a sense of compartmentation and ensure privacy for each individual office space.Job Duties:We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Salary range: $44000 - $52000 per year.

Responsibilities

Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns

Maintains and updates customer information as necessary

Responds to requests for assistance and/or possible processing of credit card authorizations

Tracks call-related information for auditing and reporting purposes

Provides feedback reports on call issues related to downtime and/or training issues

Upsells to customers as necessary

Requirement

High School Diploma or GED required; college degree preferred

Customer service experience a plus

Phone-related customer service a major plus

Familiarity with Microsoft Windows, Word, and Excel applications

Bilingual language skills a plus