Job Description

We're looking for someone who is inquisitive, energetic, hard-working, highly motivated, and committed to providing superior evaluation services to clients and to assist in managing our team. The Client Service Representative is responsible for assisting the Manager of our company in maintaining all aspects of property operations, monitoring, and leading the Client Services department, taking the lead in employee training, motivation, and development. The Client Service Representative will be a key contact person for clients, providing unparalleled customer service at all times.

The Client Service Representative position starts at the entry-level. The expectation is that, over time and under the guidance of the Manager, this position will be groomed and eligible to be considered for an upper management position. We do not believe in tenure seniority, upper management positions are earned.

DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

• Fully understanding client and customer needs and provide a professional channel for communication.
• Create in-person conversations with existing clients and new customers to discuss product and service needs.
• Maintain a working knowledge of client service and product offerings, special promotions, and track campaign results, adjusting and making recommendations as necessary.
• Deliver a professional customer service experience to clients and customers alike, including product and service knowledge, multi-tasking, problem-solving, and add-on sales as needed.
• Implementation of client marketing plans, campaign strategies, and tactics to connect with the proper demographics, and tracking demographic trends of the JACKSONVILLE-metro area.
• Work closely with other teams to meet or exceed client campaign goals.
• Monitor individual progress to provide coaching opportunities and to understand employee developmental needs.

WE ARE LOOKING FOR A DYNAMIC PERSON WHO WILL ADD THE STRENGTH OF THEIR UNIQUE INDUSTRY EXPERIENCE AND PERSONALITY TO AN ALREADY WONDERFUL TEAM OF COMMITTED EMPLOYEES.

WE ARE LOOKING FOR CANDIDATES WHO HAVE...

• Experience in multiple areas of customer service, specifically client services is a plus
• Proven leadership/management experience
• Excellent communication, teamwork and conflict resolution skills
• Willingness and ability to be trained and learn from entry-level into a management position
• Great communication skills
• A positive, can-do attitude
• An organized thought process and can complete tasks under pressure

If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today:: Finance, finace managemnt, finance analyst, finance sales, finance analysis, financial consultant, financial advising, financial advisro, financial sales, financial planniong, financial management, financial modeling, finance manager