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Customer Service Representative - State Farm Agent Team Member (Sales experience preferred)

State Farm

Customer Service Representative - State Farm Agent Team Member (Sales experience preferred)

Pelham, NH +102 locations
Full Time
Paid
  • Responsibilities

    Position Overview

    State Farm Insurance Agent located in Louisville, KY is seeking an outgoing, career-oriented professional to join their team. As a State Farm team member for Mike Shelton - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products including auto, home and life insurance.

    Responsibilities

    Establish customer relationships and follow up with customers, as needed.

    Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

    Use a customer-focused, needs-based review process to educate customers about insurance options.

    Work with the agent to establish and meet marketing goals.

    Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.

    Maintain a strong work ethic with a total commitment to success each and every day.

    As an Agent Team Member, you will receive...

    Hourly pay plus commission/bonus

    Health benefits

    Paid time off (vacation and personal/sick days)

    Requirements

    Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

    Successful track record of meeting sales goals/quotas preferred

    Interest in marketing products and services based on customer needs

    Excellent communication skills - written, verbal and listening

    Enthusiastic about the role insurance and financial products play in helping people manage the risks of everyday life, recover from the unexpected, and realize their dreams

    People-oriented

    Organizational skills

    Self-motivated

    Detail oriented

    Proactive in problem solving

    Dedicated to customer service

    Able to learn computer functions

    Experience in a variety of computer applications, particularly Windows

    Pride in getting work done accurately and timely

    Ability to work in a team environment

    Ability to multi-task

    Ability to make presentations to potential customers

    Ability to conduct interviews in the office

    Ability to effectively relate to a customer

    Bilingual - Spanish preferred

    Property and Casualty license (must be able to obtain)

    Life and Health license (must be able to obtain)

    Courses on ethical and customer centered sales practices will be required

    Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

    If you are motivated to succeed and can see yourself in this role, please complete our application. We will follow up with you on the next steps in the interview process.

    This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

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