State Farm - Customer Service Representative - Mandarin Required

STATE FARM - MONTINI XAVIER INSURANCE AGENCY INC

State Farm - Customer Service Representative - Mandarin Required

Bayside, NY
Full Time
Paid
  • Responsibilities

    Benefits:

    Bonus based on performance

    Competitive salary

    Opportunity for advancement

    Paid time off

    Training & development

    Job Summary

    This position is with an established retail branch of a fortune 50 insurance company in Queens, NY. It is a fast paced working environment where organizational and multitasking skills are REQUIRED. Strong potential for advancement opportunities. Benefits are offered after 1 year of service as well as annual bonuses and increases based on performance. Annual salary of 50K-100K plus bonuses based on experience.

    Responsibilities and Duties

    • Daily follow up with existing clients to address concerns with their accounts.

    • Be resourceful in resolving issues to maintain client satisfaction.

    • Develop and strengthen relationships to retain existing business.

    • Discuss coverages and gaps to increase/add new products to existing client's accounts

    • Manage time and multi-task to complete all necessary tasks daily

    Qualifications and Skills

    *Must have a minimum of 5 years of sales/customer retention/relationship management experience handling new and existing accounts in a fast paced sales environment. Prior insurance experience a plus. Must currently have a Property & Casualty license or be in the process of obtaining the license. Must speak Spanish, Mandarin or Cantonese. Will train industry knowledge.

    • Self-motivated and quick thinking

    • MUST possess excellent communication, writing, speaking, and listening skills

    • MUST possess excellent computer knowledge & usage of various Microsoft Office programs such as Outlook, Excel, Word, etc.

    • MUST pass background check

    • Be willing to obtain or already possess the NY Property & Casualty license

    • Multi-lingual Mandarin