Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

BENEFITS WORK FROM HOME

HEALTH INSURANCE

PAID HOLIDAYS

BASE SALARY WITH COMMISSIONS 

BONUS OPPORTUNITIES

PAID TIME OFF (PTO)

WEEKENDS OFF

HOLIDAYS OFF

TUITION REIMBURSEMENT

TEAM BUILDING ACTIVITIES

RESPONSIBILITIES

• Complete Evidence of Insurance requests.
• Treat each customer contact as a cross and up-sell opportunity including financial products.
• Answer incoming phone calls on the first ring.
• Provide exceptional customer service.
• Schedule appointments for sales staff to meet prospective customers.
• Responds to all inquiries, cancellation requests, and sales requests within a specified timeframe.

REQUIREMENTS

• Must be self motivated & self directed 
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Must have ability to multi-task.
• Professional phone etiquette.
• Great Customer Service Skills.
• Works well with other employees and is a team player with a positive attitude.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• STATE FARM EXPERIENCE A PLUS