Job Description
ABOUT US States Title is a top 10 title and escrow provider that is intelligently transforming closings by applying machine intelligence to the age-old processes and procedures in the $25B Title and Settlement industry. States Title makes residential real estate simple and efficient, allowing lenders to close more loans, faster, and at a lower cost.
ABOUT THE ROLE Concierges are the front-line of States Title's industry-differentiating customer service. This individual will ensure we are delivering a high quality and timely product that is tailored to meet the needs of each customer. The Concierge team is responsible for handling all incoming communication, treating urgent requests and errors with the highest priority, and leading the charge making customer-driven changes throughout the business. The Concierge will be excited to join the 'title company of the future,' processing instantly-underwritten files and leveraging technology to streamline the title and escrow process. This role will collaborate with the Customer Success, Title, and Escrow functions to proactively meet customer needs and provide a delightful transaction experience. The Concierge will be based in our state-of-the-art Operations Hub in Irvine, CA.
WHAT WILL YOU BE DOING? Serve as the first point of contact for all customers
Ensure customers are receiving superior service
Advocate for customers throughout the business
Provide transaction support to Title and Escrow
WHAT SKILLS AND EXPERIENCE DO YOU NEED?
WE WANT THE WORK YOU DO HERE TO BE THE BEST WORK OF YOUR LIFE
We believe the most valuable investment we can make - and the greatest boost we can give to your career - is to build an outstanding team of colleagues who are passionate about our mission.
We currently offer the following benefits and will continually evolve them with the goal of efficiently attracting, retaining, and leveraging the very highest quality talent.
Our passionate, capable team will always be our #1 benefit
Competitive salaries Top-of-the-line computer equipment Multiple Medical, Dental, and Vision Benefits options to allow you to customize to your and your Family's needs 401(k) Retirement Savings Plan Paid Time Off Health & Dependent Care Flexible Spending Accounts (FSA) Short Term & Long Term Disability Commuter Flexible Spending Account (i.e. Transit or Parking) Supplemental Life and AD&D Insurance Auto & Home Insurance Group Life Insurance Pet Insurance #CB
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Company Description
States Title is leading the digital transformation of the mortgage industry. We use predictive analytics and cutting-edge technology to create a modern title and escrow platform. As part of the digital transformation occurring in the mortgage industry, we believe that all underwriting, settlement, closing and recording will be instantly decisioned and administered using technology that is built with the lender, agent and customer experience in mind.