Job Description

Job description StatimRX is a provider-friendly platform designed around pharmacy needs in the healthcare industry. They are committed to unparalleled service and providing competitive offerings to help the long-term care marketplace better service their customers. With a patient-first mentality, StatimRX helps support pharmacy needs when a patient needs it most. StatimRX helps organizations fill prescriptions, helps pharmacies monitor claims and focus on lowering patient remissions. They also offer healthcare organizations cost effective, timely and accurate logistics services nationwide. MRA has recently partnered with StatimRX and are recruiting candidates on their behalf. Summary This role is responsible for the onboarding and managing of pharmacy clients on an ongoing basis. The role will require client facing interaction and presentation of business reviews, in addition to resolving client matters in coordination with the internal Account Management Team and other internal stakeholders. Essential Duties and Responsibilities: This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time. Work with StatimRX team to develop a deep understanding of services including PBM and Logistics in its entirety. Work with and manage current clients to conduct business reviews and ensure positive customer experience. Act as first point of contact for all client needs and/or concerns. Work closely with sales team to understand and complete onboarding to ensure a successful implementation. Fully proficient with StatimRX customer portal to conduct training with new customers and existing customer on an ongoing basis. Perform specific administrative tasks such as maintaining salesforce to ensure accuracy of current customer credentials (CRM). Work with internal partners and clients to resolve research requests related to plan setup and claims processing. Work alongside StatimRX marketing team and provide feedback on a consistent basis. Maintain the confidentiality of information processed. Follow company policies and procedures. Qualifications Bachelor’s Degree or equivalent strongly preferred. Minimum of two years’ experience in customer service or account management roles. Preferable experience in the pharmacy or pharmacy benefit management industry. Preferable experience with managing customer interaction via Salesforce or another CRM tool. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Efficient in Microsoft Office Well-organized and detailed with the ability to communicate in an appropriate and timely manner. Ability to write and interpret correspondence, reporting and analytics. Ability to speak effectively to clients in person and over the phone. Thorough knowledge to applicability of relevant laws and regulations. EEO Statement: StatimRX, and all its affiliates, is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time. Founded in 1901, MRA is a nonprofit employer association that serves more than 4,000 employers, covering more than one million employees. As one of the largest employer associations in the nation, MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services, information, education, and resources to help build successful workplaces and a powerful workforce. We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company, not an agency recruiter.