SUMMARY

Provides transportation for guests in a safe, courteous and friendly manner. Cleans rooms and public areas in hotel, stock housekeeper carts with supplies and fulfill guest requests.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

ESSENTIAL JOB FUNCTIONS

Escort arriving and departing guests to and from accommodations

Assist guests with luggage and other belongings

Maintain safe transportation environment for all guests

Operate vehicle in accordance with all local, state, and federal traffic laws

Maintain shuttle cleanliness and daily safety reports

Track and maintain all vehicle preventative maintenance

Report any vehicle malfunctions in a timely manner

Clean common areas including lobby, breakfast area, public restrooms, hallways and any other spaces, as assigned

Perform carpet cleaning in guest rooms & public areas, as needed and according to preventative maintenance schedule

Perform property walks and identify areas that need attention

Identify and address minor maintenance issues throughout hotel, notifying Chief Engineer when appropriate

Fulfill guest requests made to front desk staff, including but not limited to toiletries, linens,

All other duties as assigned

COMPETENCY

To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions

Customer Service –Responds promptly to customer needs; Responds promptly to requests for service and assistance

Team Work - Contributes to building a positive team spirit

Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment free environment

Organizational Support - Follows policies and procedures including but not limited to, dress code policies

Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent changes, delays, or unexpected events

Attendance / Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time

Dependability - Follows instructions, responds to management direction; Complete tasks on time or notifies appropriate person with an alternate plan

Initiative - Asks for and offers help when needed

Interpersonal - Maintains confidentiality

Planning / Organizing - Prioritizes and plans work activities; Use time efficiently

Professionalism - Treats others with respect and consideration regardless of their status or position

Quality - Demonstrates accuracy and thoroughness; applies feedback to improve performance; Monitors own work to ensure quality; Looks for ways to improve and promote quality

Quantity - Meets productivity standards; Complete work in timely manner; Strives to increase productivity

Safety & Security - Observes safety and security procedure; Reports potentially unsafe conditions; Uses equipment and materials properly

EDUCATION / EXPERIENCE

One-year previous driving experience required. Less than a high school diploma; or up to one month related experience or training; or equivalent combination of education and experience

LANGUAGE ABILITY

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to converse with guests and others, including, but not limited to airport personnel. Ability to read and comprehend simple instructions, short correspondence / memos; ability to write simple correspondence. Ability to understand simple guest requests and general conversation.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in writing, orally, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Ability to resolve guest conflict resolution when necessary.

COMPUTER SKILLS

None required

CERTIFICATES AND LICENSES

Valid driver's license and clean driving record required

SUPERVISORY RESPONSIBILITIES

None

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts; fumes or airborne particles and toxic. The employee is occasionally exposed to inclement weather conditions and may be exposed to variety of weather including extreme heat, rain, wind, and any other condition applicable to geographic area. Employee will be expected to drive vehicle safely during all weather conditions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and stand; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to walk, climb or balance stoop, kneel, crouch, or crawl and talk or hear. The employee is occasionally required to sit and taste or smell.

The employee must regularly lift and / or move up to 50 pounds and occasionally lift and / or move up to 100 pounds.