Job Description

If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Sales & Customer Service team, you can combine these natural strengths with your tech-savvy skills to deliver customized sales solutions that meet customers’ ever-changing telecommunications needs. We take pride in helping people feel empowered to use their personal technology to the fullest potential every day, all while ensuring a world-class sales and customer experience. It’s our customer-first culture that sets us apart.

RESPONSIBILITIES:

AS A CONFIDENT, PROFESSIONAL INDIVIDUAL WITH A RICH UNDERSTANDING OF TELECOMMUNICATION TECHNOLOGY AND SERVICES, YOU WILL:

• Deliver the ultimate customer and sales experience in person
• Create a welcoming and exciting environment
• Introduce customers to the product, promote service exploration & close the sale
• Ensure customer’s needs are met in a timely manner
• Quickly and completely resolve customer issues
• Provide one-on-one coaching to customers as you demonstrate product and accessory functionality
• Demonstrate and educate them on a variety of technology solutions
• Sell solutions and process customer applications
• Contribute to the overall health and performance of our office by supporting daily sales and business operations

QUALIFICATIONS:

ARE YOU A GOOD FIT FOR THE DIRECT SALES & CUSTOMER SERVICE REPRESENTATIVE POSITION? A 2-YEAR DEGREE OR AT LEAST 1 YEAR OF RELEVANT WORK EXPERIENCE IN DIRECT CUSTOMER SERVICE OR SALES IS PREFERRED FOR THIS POSITION. 

ADDITIONALLY, THE FOLLOWING SKILLS AND ATTRIBUTES WILL BE INTEGRAL TO YOUR SUCCESS:

• Excellent communication skills
• Comfortable presenting to small and large groups
• Passionate about teaching others
• Passionate about technology
• Resourceful
• Motivated to learn
• Comfortable in a fast-paced, dynamic environment
• Exceptional relationship-building skills
• Professionalism