Job Description

The Drayage Operations Specialist is a key team member of a high energy and ever-evolving department that supports our Intl. drayage pick-up and delivery services for our clients. They will be responsible for end-to-end-services for ensuring a client’s shipments are properly setup with appointments, drop & picks, live load/unload, and whatever means our clients need us for smooth transportation services. This position encompasses someone with a strong background in logistics, drayage and port operations, and a drive for excellence. This role requires hands-on leadership and a person who is capable and willing to jump in for support and assistance to his/her colleagues with confident and strategic solutions. This person will support and lead a small team of colleagues based in Colombia and must be willing to have constant and daily interaction with them to ensure they are a high-performing group.

Operations

• Fully knowledgeable of all operational aspects of our TMS and how the workflow is setup to be as efficient as possible; brings suggestions how to automate and improve processes; challenges status quo for better process flow
• Able to input and execute loads for dispatch/pick-up according to clients’ needs and requirements; is highly flexible and can mold to difficult customer demands
• Leads trainings/google hangouts/webchats to help new hires, onboarding, and process improvement reviews to ensure the team is flawlessly executing their daily tasks
• Daily communication with Steam Colombia team members to troubleshoot issues and be there main Point of Contact for all daily operational needs
• Shines as an example of The Perfect Shipment model to all team members within in Dray Operations POD
• Builds key relationships with both truckers and customers to ensure Steam Logistics is seen as best-in-class service provider; proactive communicator via phone & email follow up
• Excellent sense of container tracking to ensure we avoid all detention, demurrage, per diem, storage, etc.; Comes up with unique and effective solutions to eliminate these costs
• Strong understanding of how Import Customs process works related to freight/cargo releases, pickup numbers, clearance procedures, Rail/CY operations, etc. and can act as a lead facilitator to keep containers moving
• Ensure all documentation regarding drayage shipments are correct, clear and communicated to the appropriate parties; able to proactively identify when missing details will causes problems before they occur
• Effectively communicate and offer solutions when capacity problems arise, as well as ensuring ERD’s and Port Cuts are prioritized
• Support with shipment audits of transport booking files within the POD and offer lasting solutions when repeat errors are uncovered
• Financially savvy to ensure carriers are invoicing based on quoted services
• Participates in client onboarding calls and SOP implementation; leads roll-out to Colombian operations team members for execution
• Delegates key accounts to the entire POD while keeping a pulse on department metrics
• Savvy with reporting and financials to understand POD teams volume moved, TEU counts, On-Time metrics, Delivery & Schedule integrity, etc.
• Leads quarterly review of all POD members to review performance goals and future growth plans

Qualifications

• Bachelor’s degree in Business / Supply Chain Management or related field or equivalent experience in the transportation / freight forwarding industry
• Ability to work proactively, independently and reliably in a fast-paced, team environment
• Able to work with multi-national teams in Colombia and effectively communicate the needs and messaging to be successful
• Motivated to support clients, team members and other departments while providing exceptional results
• Good written, oral and interpersonal skills with the ability to effectively interface with customers, partners, vendors, management and team members
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Excellent knowledge of Terminals, Ports, Railroads, geography and global waterway transit systems

About Steam

Steam Logistics is a fast growth, international freight forwarder and customs house broker based in Chattanooga, Tennessee, founded in 2012. Steam started as a sister company to Access America Transport, a domestic 3PL we grew to $500 million in annual sales before selling it to Coyote Logistics in 2014. Utilizing the same business principles and philosophies from Access, we are growing Steam in similar fashion and have recreated the same winning, people-first culture.

Steam offers attractive compensation and benefits packages and tremendous growth opportunities. We are an equal opportunity employer.

Company Description

Steam Logistics is an international freight forwarder and domestic brokerage based in Chattanooga, TN with offices in Minneapolis, MN and Birmingham, AL. We are an equal opportunity employer that is committed to providing reasonable accommodations and will work with your needs. If you are a person with a disability and require assistance during the application process, please do not hesitate to reach out! We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.