Job Description

JOB SUMMARY AND MISSION

It is the responsibility of the Customer Service Specialist, internally known as Site Support, to provide exceptional service to our customers at the customer’s appointed place of business in the San Luis Obispo, CA area.  Working with the customer to cover all their customer service needs and resolving any issues that may arise.  Perform front-line analysis and resolution where appropriate.  Maintaining a high level of customer satisfaction always as well as following all customer specific on-site guidelines.

Days will be spent supporting branch operations between customers in and around San Luis Obispo, CA, working on-site with the customer, including answering questions about our products, assisting the Solutions team with vending machine operations, being a resource for all other departments, and making sure that our customers have the best experience possible.  

SUMMARY OF KEY RESPONSIBILITIES:

Responsibilities and essential job functions include but are not limited to the following:

• Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquiries
  • Be the first point of customer contact for general inquiries about orders, scheduling, delivery of product, etc.
  • Adeptly handle all customer inquiries and requests
  • Accurately enter quotes and orders using ERP system (Prophet 21)
  • Accurately prepare orders for delivery using ERP system (Prophet 21)
  • Learn, understand, and utilize the automated or semi-automated systems and processes put in place by our Solutions team, including vending machines, wireless warehouse, and other related processes and systems
  • Expedite all open quotes and orders with urgency and accuracy
  • Check on inventory specific to the customer, ensuring that all Min/Max levels and safety stock are adequate
  • Focus on customer specific requirements
• Act as a liaison between Account Managers, Specialists, Customer Experience Managers and other departments as needed
• Engage in continual learning of all Stellar service, programs, processes and product offerings
• Follow all customer guidelines and procedures as it pertains to your position
  • Follow all on-site safety and emergency procedures
  • Stay current on all required training and certifications

Perform other duties as required.

Qualifications

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• Must have a valid driver’s license, own transportation, and satisfactory driving record
• Proficient in MS Office, specifically Outlook and Excel
• Excellent verbal and written communication skills
• Ability to connect positively with customers and others
• Self-motivation and ability to work independently are essential
• Experience with ERP type computer programs preferred
• Must be able to lift 25lbs on a consistent basis, and up to 75lbs on occasion
• Must be able to stand and/or walk up to 8 hours a day, as well as frequently reach out and overhead with arms and hands
• Positive attitude

EDUCATION

• High school diploma or equivalent

EXPERIENCE

• 2-3 years of relevant customer service or warehouse related experience

Additional Information

At Stellar Industrial Supply, we offer market competitive compensation, long term incentives, comprehensive benefits including Medical, Dental, Life, Disability, and 401k with a company match program.

Thank you for considering Stellar Industrial Supply as an employer.

For more information about Stellar Industrial Supply, please visit WWW.STELLARINDUSTRIAL.COM.