Job Description

JOB SUMMARY

We are seeking a customer service professional in the Upland, CA area who has the desire to take care of people and an aptitude to learn our processes and all about the products that we sell.  While not required, an interest in industrial or metalworking tools would be helpful. Days will be spent helping our customers with questions about our products, placing orders and quotes, helping with returns, and make sure that our customers have the best experience possible.

Our Customer Service Representatives provide exceptional service via phone, email, in-person, and online.  They process quotes, orders and returns through our ERP system (P21), answer questions, and promptly resolve customer issues.  They quote prices and delivery specifications accurately and assist other departments such as Sales, Product Management, Solutions, etc. 

SUMMARY OF RESPONSIBILITIES

• Address customers in a professional, courteous manner with a positive attitude and active listening
• Accurately and efficiently enter quotes, orders and returns into the ERP system (P21) while meeting or exceeding service level agreements and customer requirements
• Follow established processes for ensuring a quality Stellar Customer Experience and positive Customer Experience metric results
• Expedite all service requests with urgency and accuracy to meet or exceed customer expectations
• Work and collaborate effectively as part of your Customer Experience team, including Commercial and Specialist support individuals
• Communicate effectively and establish professional relationships with customers, suppliers and other Stellar associates
• Engage in continual learning of all Stellar service and product offerings
• Attend scheduled training sessions on product or process related content as necessary
• Understand and adhere to company policies and procedures.

Performs other duties as required

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

• At least two years of relatable customer service experience
• Proficiency in MS Office, specifically Outlook and Excel
• Excellent verbal and written communication skills
• Strong organization, prioritizing abilities with attention to detail
• Desire to actively look for ways to help customers and others
• Ability to work as an enthusiastic, goal-oriented team member
• Must be able to perform repetitive work with your hands and arms in an office environment

EXPERIENCE

• 1-3 years of experience of relatable customer service experience
• Prior experience with an ERP system is preferred

EDUCATION

• High School diploma or equivalent

Company Description

Stellar Industrial Supply is a privately held, ISO/AS9120-certified premier industrial supplier. Our specialists, sales force and customer experience managers serve small, medium and large manufacturers; federal, state and local municipalities; and commercial construction companies across the United States. We have invested in our business to maintain our profitability and stability. We partner with our customers and suppliers to provide individual products and individualized solutions that help you save costs and boost profit, efficiently and without frustration. We go onsite to handle purchasing, receiving and delivery; obtain competitive pricing; and manage tools and inventory. Innovating our solutions, caring about our people, performing as one with our suppliers and customers. That is how we thrive—acting with authenticity and excellence that improves the customer experience, stakeholder trust, market leadership and value— to benefit all involved.